Customer Operations Sr. Representative (Hybrid) - Securian Financial Group
Saint Paul, MN 55199
About the Job
Overview:
EBS (Employee Benefits Solutions) Admin is a part of the Business Services area, providing operations support to multiple markets for Securian Financial, including Employer and Financial Institution Groups.
Client Billing supports the billing and premium reconciliation needs for the Employer Market. Associates on this team provide a variety of requested billing services and work to resolve discrepancies between the expected billed amount and what the employer remits. This position works directly with our clients, building lasting relationships and coordinates with our internal partners in providing exceptional service.
Responsibilities include but not limited to:
Qualifications:
#LI-Hybrid
This position requires 1 day a week in office on Tuesdays and for moments that matter.
The estimated base pay range for this job is:
$18.27 - $31.73
Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a with a member of the Securian Financial Talent Acquisition team.
Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:
Paid time off:
Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.
Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.
Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.
Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:
For more information regarding Securian's benefits, please review our Benefits page.
This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.
Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at Employment@Securian.com, by telephone 651-655-5522 (voice), or 711 (Relay/TTY).
To view our privacy statement click here
To view our legal statement click herePandoLogic. , Location: Saint Paul, MN - 55129
EBS (Employee Benefits Solutions) Admin is a part of the Business Services area, providing operations support to multiple markets for Securian Financial, including Employer and Financial Institution Groups.
Client Billing supports the billing and premium reconciliation needs for the Employer Market. Associates on this team provide a variety of requested billing services and work to resolve discrepancies between the expected billed amount and what the employer remits. This position works directly with our clients, building lasting relationships and coordinates with our internal partners in providing exceptional service.
Responsibilities include but not limited to:
- Bill, clear and reconcile group premiums. Follow-up to obtain missing information needed to clear premiums. Address discrepancies and partner closely with internal resources, external clients and or brokers/distributors to resolve billing issues in a timely manner.
- Use sound judgement to research and resolve problems that prevent premium clearing, including researching client remittance documents and files, as well as matching premium payment info to our administrative systems.
- Clearly communicate all billing discrepancies identified, document all issues and ensure timely resolution.
- Report, log and appropriately escalate past due premium/clients per procedures.
- Manage and maintain all necessary reports to ensure premium is cleared in a timely manner, maintain compliance with all financial reporting rules and regulations and internal audit requirements.
- All tasks must adhere to department quality standards and be completed within service level obligations.
Qualifications:
- Strong customer focus for both internal and external customers.
- Verbal and written communication skills to convey accurate information.
- Business math skills.
- Analytical and problem solving skills.
- Strong attention to detail to ensure accuracy.
- Proficiency in Microsoft Word and Excel.
- Good prioritization skills and adaptability.
- Willingness to suggest new ideas, processes and procedures.
- Flexibility to work overtime during peak volumes.
#LI-Hybrid
This position requires 1 day a week in office on Tuesdays and for moments that matter.
The estimated base pay range for this job is:
$18.27 - $31.73
Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a with a member of the Securian Financial Talent Acquisition team.
Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:
Paid time off:
- We want you to take time off for what matters most to you. During your first year of hire, you receive a prorated bank of personal days and vacation time depending on your month of hire.
- Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.
Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.
Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.
Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.
Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:
- Mental Wellness and Disability
- Pride at Securian Financial
- Securian Young Professionals Network
- Securian Multicultural Network
- Securian Women and Allies Network
- Servicemember Associate Resource Group
For more information regarding Securian's benefits, please review our Benefits page.
This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.
Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at Employment@Securian.com, by telephone 651-655-5522 (voice), or 711 (Relay/TTY).
To view our privacy statement click here
To view our legal statement click herePandoLogic. , Location: Saint Paul, MN - 55129
Source : Securian Financial Group