Customer Operations Specialist - LOVE CORN

Customer Operations Specialist

Exciting opportunity to join LOVE CORN the fastest growing, emerging new snack brand in the USA & UK. We are seeking a highly motivated and detail-oriented Customer Operations Specialist who will work closely with our Operations, Sales & Finance team to deliver a culture of  excellent customer service. 

This role provides great opportunities to learn & grow your career and active mentorship from the LOVE CORN team. You bring the passion to learn & grow, and we'll provide an environment that supports & teaches you to be an expert. 

Role is based at our headquarters in Ho-Ho-Kus, NJ with 3-4 days in the office

Role Responsibilities:

1. SALES ORDER WIZARD

Own Sales Order Process

• Review & confirm all orders for accuracy, minimum order quantities, and lead times. 
• Utilize open order, inventory, and 3PL reports on a daily basis.
• Collaborate with customers and supply team to revise orders that need to be shorted and process expedited requests as needed.
• Assist with EDI setup of new customers & monitor EDI platform for errors.

Deliver Exceptional Customer Service

• Act as the main point of contact for customers and sales team orders
• Provide timely updates on shipment status, address inquiries, and resolve any issues that may arise with customers & internal team
• Provide great communication and follow up with our e-Commerce (Amazon) and inbound customer questions via email & phone

2. LOGISTICS SUPERHERO

Logistics Coordinator: Coordinate all sales order with multiple 3PL Warehouses, freight  partners & internal team, ensuring On Time and In Full delivery

Organize Paperwork: Manage and organize transportation documentation, such as bills of lading, customs paperwork, and insurance requirements.

Build Strong Relationships - Foster strong relationships with vendors and carriers, ensuring seamless collaboration and alignment.

3. SALES SUPPORT MAESTRO

Product Expert: you will become an expert on all 30 products that LOVE CORN sells 

Sales Pipeline Tracking: sit in the weekly Sales meeting learning about new products, retailer launches & shipper campaigns

New Item Setup At Retailers - new item paperwork, ensure products are set up correctly in retailer portals, GS1, Brandbank, 1 WorldSync

Sales Analysis: provide daily & weekly reports on sales

Ideal Candidate Qualifications

• 2-4 years of Logistics and/or Customer Service experience ideally in Food & Beverage
• SPS EDI and Netsuite experience is a plus.
• Working with freight and warehouses is a plus
• Strong organizational skill set - loves checklists!
• Strong problem-solving and analytical abilities to navigate challenges and find creative solutions.
• Excellent communication skills, both verbally to build relationships with customers, and writing concise, effective emails
• Ability to adapt and thrive in a fast-paced, dynamic environment.
• Self starter, can do attitude with a “go the extra mile” mindset
• Capacity to juggle a dozen balls at the same time - ability to multitask and prioritize workload
• Strong team player but also possess the ability to work independently
• Proficiency in Excel and G Suite is a must

Benefits:

• Competitive salary commensurate with experience.
• Medical, dental, and vision coverage.
• 401K
• Opportunities for professional development and advancement within the company.
• Unlimited Paid Time Off! 
• Unlimited snacks!

About LOVE CORN

In life and in snacks, it's all about finding love in the simple things! 

LOVE CORN is a delicious crunchy corn snack and fan favorite amongst busy adults, always-hungry teens and picky little eaters that makes lunchtimes more exciting, road trips go quicker, the party more fun and life a little bit better, one kernel of joy at a time.

Founded in 2017 by family members Gavin, Missy & Jamie McCloskey, LOVE CORN is sold in 20,000+ stores across the US & UK. Find them in your local store. Buy them online. Give them a crunch. They're a little bit life changing.