Customer Operations Manager - On-Target Supplies & Logistics, Ltd.

Founded in 1982, On-Target Supplies & Logistics, Ltd., is a regional supply chain logistics management firm with global customers and international responsibilities. For more than 35 years, we have worked with some of the largest companies in the world to design, implement, and manage customized logistics and transportation solutions that help them to gain a competitive advantage in today's global marketplace. We are committed to consistently delivering value-adding services, and we do this through our greatest asset: our employees.

Hours: M-F 8am-5pm

Pay Range:
$80,000 - $86,000 annually

Benefits: Medical, PTO, 401K

Roles and Responsibilities:
• Track staffing requirements, recruit, hire and onboard new employees as needed
• Ensure that scope of services is provided consistently and on time
• Lead, motivate, and support a large team reporting to multiple locations, including career
development plans for direct reports, employee appreciation and problem resolution
• Coordinate, oversee and manage employee matters including time and attendance,
performance assessments and training
• Manage data collection for the updating of metrics to achieve KPI targets, eliminate
employee turnover, and deliver excellent customer service
• Improve the efficiency of existing processes and procedures to enhance the company’s
ability to assist customer with supply chain management efficiency
• Maintain consistent and timely communication with senior management, staff, and
customers to ensure proper operations of the company
• Routine operations reporting to senior and executive management
• Partner with cross-functional teams to improve systems and processes
• Develop, implement, and maintain quality assurance protocols to ensure customer
satisfaction
• Work closely with human resources and safety departments to ensure workplace
policies, reporting and procedures are compliant
• Timely and professionally respond to customer inquiries and messages

Skills and Qualifications:
• Bachelor's degree in business management, Supply Chain Management or related degree
• Minimum 3 years’ experience in a management role responsible for logistics or supply
chain management operations, supervising a frontline workforce and managing direct
contact with customers
• Knowledge of OSHA guidelines and non-exempt employee labor laws
• Proficient use of Microsoft Suite: Excel, Word, and PowerPoint
• Ability to present information to different audiences including employees and customers
• Strong quantitative skills, experience managing budgets and profit centers
• Ability to delegate responsibilities while maintaining control of operations and customer
service
• Proficiency in conflict management and business negotiation processes
• Knowledge of business productivity software and an aptitude for learning new
applications
• Experience using Maximo Application Suite is a plus

Equal Employment Opportunity

On-Target is an equal employment opportunity provider. We will not deny equal employment opportunities due to race, color, national origin, religion, sex, age or disability status in any of the following employment aspects:

• Hiring
• Promotion
• Termination
• Pay
• Benefits
• Training
• Any other aspects of employment

We adhere to:

• Title VII of the Civil Rights Act of 1964
• The Americans with Disabilities Act (ADA) of 1990
• The Age Discrimination in Employment Act of 1967
• The Equal Pay Act of 1963
• Texas Commission on Human Rights Act (TCHRA) of 1983
• The Americans with Disabilities Act (ADA) of 1990
• The Age Discrimination in Employment Act of 1967
• The Equal Pay Act of 1963
• Texas Commission on Human Rights Act (TCHRA) of 1983