Customer Logistics Specialist at LaSalle Network

LaSalle Network is seeking a highly motivated and detail-oriented Customer Logistics Specialist to join the team of an industry-leading client located in Schaumburg, IL. This hybrid role blends customer service and logistics responsibilities, serving as the critical interface between customers, Account Managers and the logistics team. The ideal candidate will ensure smooth operations, maintain strong relationships with internal and external stakeholders and drive customer satisfaction by effectively managing orders, resolving issues and supporting supply chain operations.

This role will initially be on-site for training, with work-from-home opportunities on Mondays and Fridays once established. Flexibility to come on-site as needed.

Customer Logistics SpecialistResponsibilities:

• Serve as the key operational liaison between customers and internal teams, ensuring timely and efficient service
• Partner closely with Account Managers to communicate customer activities, including sales support, order updates, changes, complaints and analysis
• Manage inquiries related to pricing, products and lead times within contractual obligations
• Ensure accurate processing and tracking of customer orders, adhering to established controls and procedures
• Collaborate with the Supply Chain/Logistics team to determine and execute fulfillment strategies, accounting for all costs in customer quotes
• Establish relationships with approved logistics service providers and oversee replenishment orders
• Coordinate inventory programs involving customers, mills, third parties and internal departments
• Identify and escalate critical service issues using internal prioritization processes, ensuring resolution
• Handle customer complaints and billing adjustments, driving swift and satisfactory outcomes
• Maintain and manage the order book to align with sales contracts and service levels, supporting working capital targets
• Support internal reviews by delivering service analysis and reporting
• Back up Customer Service Representatives (CSR) as needed due to shifts in buying trends

Customer Logistics SpecialistRequirements:

• Experience in freight forwarding, light logistics or related supply chain fields preferred
• Proficiency in Excel, including pivot tables (VLOOKUPs are a plus)
• Strong communication and relationship-building skills with an ambition to learn and grow
• Ability to adapt to evolving responsibilities and provide backup leadership support to the Customer Service Manager

This is an exciting opportunity for a driven professional to join a dynamic team, grow within the organization and play a pivotal role in customer service and logistics operations. If you are interested in this opportunity and meet the qualifications, please apply today!

Thank you,

Grace Pope
Project Manager
LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.

LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: https://www.thelasallenetwork.com/wp-content/uploads/2024/04/Field-Employee-Benefits-LaSalle-Network.pdf