Customer Liaison - Carolina Water Service of North Carolina

Under direct supervisionof the Director, State Operations, providesadministrative and secretarial support seamless interactions betweenCustomer Experience Specialists, Operations staff, and selectcontractorsDepartment

Operations

Status

Non-exempt

Supervisor's Title

Director, State Operations

Who we are

Our vision is to build a world of sustainable communities. We are the preferred utility delivering co-created solutions our customers want. Corix has been building, operating, and maintaining water, wastewater, electric, gas and sustainable energy utility infrastructure for many years. Our Purpose help people enjoy a better life and communities thrive. At Corix our values are safety, integrity, excellence, and connection.

The Corix team has an opportunity for an Customer Liaison in Greenville, SC. Under direct supervision of the Director, State Operations, provides administrative and secretarial support seamless interactions between Customer Experience Specialists, Operations staff, and select contractors.

What you'll bring

• Serve as liaison between our Customer Experience Specialists and Operations employees in the resolution of day-to-day administrative and operational problems.
• Relay dispatch to operations field staff, runs and maintains monthly vacancy reports.
• Assist with investigations of high bill, odor complaints, and service complaints as necessary.
• Coordinate and perform a wide range of staff and/or operational support activities for the region; assists visitors, resolves and/or refers administrative problems and inquiries.
• Perform complex and confidential administrative functions, including written correspondence, reports, spreadsheets and other documents. Responds to routine external correspondence.
• Establish, maintain and update files, databases, reports, and/or other documents.
• Perform routine analyses and calculations in the processing of data for recurring internal reports.
• Prepare or assist with the preparation of scheduled and/or ad hoc statistical and narrative reports; performs basic information gathering and analysis and/or forecasting, as specifically directed.
• Sort, review and distribute incoming and outgoing mail; composes, prepares and ensures timely responses to a variety of routine written inquiries.
• Use the internet and historical documents to perform research.
• Maintain office supplies, maintenance of office equipment and other services.
• Must work On-Call in rotation as scheduled
• Assist management and staff in problem solving, project planning and development and execution of stated goals and objectives.
• Assist with special projects as needed.
• May assist other operational staff depending on workload.
• Perform other related duties as assigned

What you bring

Experience

• A minimum of 1-2 years' previous experience in administrative role or similar position.

Education

• HS Diploma or GED

Nice to Have

• Associates Degree in business related field or Administrative Certificate

Knowledge, Skills, and Abilities

• Must have high level of interpersonal skills to handle sensitive and confidential information and situations. Position continually requires demonstrated poise, tact and diplomacy.
• Adapts to changes in work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Ability to multitask in a fast-paced environment.
• Ability to communicate and work professionally with senior level management and external contacts.
• Demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Work requires continual attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines.
• Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
• Ability to develop a working knowledge of regulations, policies and procedures involved in the administration of the utility systems

Life at Corix

• Paid Time Off and Holidays: We offer 18 days of PTO and 11 paid holidays,
• Health Benefits: The first day of the month after your start, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, health savings and flexible spending accounts and more.
• 401(k) Program: Employer contribution. Employer contribution made to the 401(k) plan are vested at 100% and start 30 days after your start.
• Additional Benefits: Other great benefits include company provided life insurance, parental leave, Employee Assistance Program, discounted pet insurance and discounts on hotels, cars, and more
• Grow at Corix: Certifications/ Licenses reimbursement and more.
• Employee Resource Groups (ERG): ERGs are voluntary employee groups that form based on shared characteristics or backgrounds and are sponsored by the organization.

Additional Comments

This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as desired.

Management maintains the right to assign or reassign duties and responsibilities at any time.

Corix Group of Companies is an E-Verify participating employer.

People Focused and Inclusive Culture

We attract and develop connected, high performing people of diverse background, ethnicities and experiences, who achieve their goals in alignment with our purpose, vision, and values. Creating an inclusive and respectful work environment where everyone is included and able to do their best work and feel as though they belong.

Corix is committed to providing an inclusive and accessible candidate experience. Accommodations are available upon request. We thank all candidates for their interest; however, only those shortlisted will be contacted.

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, pregnancy, childbirth (or related medical condition), or any other characteristic protected by law.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

CWS**