Customer Financial Services Representative - Stribbons Packaging

Job Brief: 

We are looking for a Credit & Collections Clerk who wants to excel in an environment of operational excellence. The Credit and Collections Clerk performs vital functions to the business as well as to the customers (both internal and external) by focusing on customer billing and collections.





Responsibilities:

Gathers records such as purchase orders, sales tickets, work order & charge slips in order to verify billing

Confers with customer by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service or credit contract with customer

Records information about financial status of customer and status of collection efforts

Documents correspondence on the customer accounts within the billing system

Assist customers with online payment services

Work closely with brokered accounts to track payments and provide information requested by them to identify short pays

Produce manual invoices for certain customers requiring additional details

Learn and utilize all billing tools available

Other duties as assigned





Skills Required:

Speaks clearly and persuasively in positive or negative situations; listens and gets clarifications; responds well to question

Solid working knowledge of Microsoft Office Applications (i.e

Word, Excel, Outlook)

Good Communication skills