Customer Finance Support Manager - Benco Dental

Pittston, PA - This is a hybrid position.

Customer Finance Support Manager at Benco Dental

At Benco Dental, our company is our family, and we are looking for a new addition to assist us in Driving Dentistry Forward. Please review the description below carefully to ensure that this position is the perfect match for you!

What’s in it for YOU?

• Excellent Compensation Packages

• Medical, Dental and Vision Benefits Effective on Day 1

• 401k Package, Paid Time Off Program, and Profit Sharing

• Flexible/At Home Working Options

• Associate Discounts and Community Giveback Programs

• College Tuition Savings Program

• Caring Family Culture Toward all Associates

• Certified as a FORTUNE Great Place to Work

• Opportunities to join resource groups that promote Diversity, Equity, and Inclusion

• Family owned for 90+ years

Position Summary:

The Customer Finance Support Manager is responsible for the efficient and effective operations of the department; motivating, coaching, and hiring Customer Finance Support Specialists. Responsible for formulating and executing Customer Credit and Collections strategy. Responsible for attaining all CFS related KPIs including but not limited to Days Sales Outstanding, Past Due Percentages, and Percentage of Cash Equipment deals collected at delivery. Proactively interacts with Customers, Sales Management and Territory Representatives to facilitate collection of trade accounts receivable. Ensures that efficient CFS related processes and workflow tools are effectively deployed.

Do YOU Possess These Skills and Attributes?

• Ability to supervise staff in both cash applications and credit & collections for a national or multi-state commercial business with a direct sales force and annual revenues of $100+ million
• Superior verbal and written communication skills
• Working knowledge of Microsoft Office applications.

Do These Responsibilities Interest YOU?

• Effectively coaches department staff members in the resolution of complex collection issues. Provides leadership and coaching that fosters an environment of problem solving, improved business practices, and attracts and retains superior talent. Continually recruit, train, and develop a first-class team.
• Develops effective policies for the extension of credit which minimize the Company’s bad debts without unduly impeding sales.
• Corresponds appropriately and effectively with customers on credit & collections matters whether through letters, emails, phone contact, or personal visits in a manner that maintains satisfactory customer relationships and results in payments.
• Develops effective working relationships with the sales force and regional and district managers.
• Proactively drives compliance with Equipment collections policy through continual collaboration with Equipment sales management and staff.
• Facilitates the collections process for the sales force and regional managers by ensuring that appropriate and accurate data concerning past due accounts is provided on a timely basis.
• Conducts effective training programs in credit and collection policy and procedures, for Sales management and staff.
• Effectively performs follow up after accounts are referred to collection agencies by performing duties such as providing copies of invoices and purchase orders to collection agency, and providing information to lawyers.
• Assists in budgeting and forecasting bad debt and DSO and maintains actual bad debt and DSO levels within or below budgeted targets.
• Minimizes the Company’s credit exposure and losses on financing programs.
• Maintains and distributes DSO benchmark data for major competitors.
• Manages outside Collection Agency relationship and bank assisted payment plan relationships.
• Collaboratively manages the credit and collections activities of large Corporate Accounts as a member of the Credit Committee along with the VP Treasurer and VP Strategic Markets. Sets work flow standards and priorities for the collections staff.
• Determines, maintains, and utilizes appropriate productivity and efficiency metrics in the credit & collections departments.

Do YOU Meet These Requirements?

• Bachelor's Degree in Business or related field
• 4-6 years of management experience

Who We Are: It’s our Mission to Drive Dentistry Forward

Benco Dental, the largest privately owned, full-service dental distributor in the United States, has remained in the family since 1930—a family that now includes our more than 40,000 customers and over 1,500 associates in the 48 contiguous states.

We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking “What does the customer want?”

If you enjoy working for a progressive company, who is committed to diversity in our workforce, who values all customers and associates, who also provides the opportunity for growth and development- we encourage you to learn more about our Benco family. We are looking for driven professionals who want to play a key role in our future success, while making a positive impact within our industry. Thank you for your interest in Benco Dental. We look forward to hearing from you!

We're proud to be an equal opportunity and affirmative action employer. At Benco Dental we celebrate our associates' differences to foster a culture of diversity and inclusion every day. Click here to learn more about how we promote Equal Opportunity and Diversity and Inclusion at Benco.