Customer Finance Manager - Knauf Insulation

Knauf Insulation North America is the world's fastest-growing insulation manufacturer. We are wholly committed to the conservation of the environment while also sustainably developing and manufacturing a comprehensive line of acoustical fiberglass insulation for residential, commercial, industrial, marine, OEM and metal building applications, using post-consumer recycled materials.

We welcome passionate and creative individuals who thrive in an entrepreneurial, collaborative and ever-changing environment. 

We know how important your health, wellbeing, and financial strength is to you. To support you, we provide affordable benefits for you and your family members.

"Supporting all aspects of the individual — self, health, wealth and community”

Our benefits include:

• Onsite Free Clinic
• Medical, Dental, Vision – starting on day one!
• Virtual Medical Services
• 401(k) Retirement Plan (earn 100% matching on your first 6% and fully vested day one)
• Paid parental leave
• Company paid life insurance
• Vacation time to enjoy getting away
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Plus, more!

Growth opportunities available! 

Apply online or contact us to hear why our employees appreciate being part of the Knauf family!

Summary of Position:

As a Customer Finance Manager, you will lead Knauf’s strategic customers by making credit lending decisions through analyzation of the customer’s financial condition and through all phases of customer maintenance including identifying and resolving billing issues, driving monthly collection targets, timely delivery of claims and rebates, while delivering exceptional customer service.

• Provide exceptional customer service while interfacing with customers, sales representatives, and management. Maintain customer relationships by responding timely and accurately to both internal (company) and external (customer directly) questions and requests for information. Make periodic on-site customer visits to build rapport and resolve account differences, while maintaining customer confidence and protect operations by keeping information confidential
• Oversees and maintain policies and procedures related to reducing credit limit exposure and initial customer level credit risk scoring models. Analyze credit and financial information (e.g. credit reports, tax returns, financial statements, sales forecasts, etc.) to determine levels of credit risk involved for new and existing customers. Monitors and adjusts credit lines by evaluating sales forecasts, customer records, purchase activity, collateral, third party resources and payment history to mitigate risk to the company Responsible for reviewing the company’s D&B score and finding ways to improve the rating. Provides customer information to D&B
• Oversees approved pricing into SAP timely and accurately to ensure accurate and timely billings and statements to customers both electronically and manually. Ensures all forms of pricing (e.g., day-to-day, job, contract, on-invoice adjustments, etc.) using product hierarchy, material pricing groups, and customer hierarchy between Sales Force and SAP are entered appropriately
• Oversee the monitoring and maintenance of customer calls, account adjustments, balance write-offs, customer reconciliations, overdue collections and aiding with the timely entry and processing of internally approved credit memos
• Recognize and improve processes for positive changes throughout the organization
• Monitoring and reducing the DSO of the organization
• Responsible for leading the team on maintaining up to date exemption certificates received by customers and ensuring customer accounts are set-up properly for taxation purposes
• Work with outside collection agency on delinquent account balances and provide all relevant documentation in a complete and accuracy fashion and follow up on open balances
• Adhere to and maintain policies and procedures related to team's activities, including but not limited to policies to reduce credit exposure, collection of cash discounts, balance write-offs, etc., while maintaining department work processes manual. Assist with training team on process changes, new account procedures, and/or new business segments/customers
• Provide monthly reporting to management, such as the usage of credit limits, collectability issues, aging report, risk slides, key performance indicators and other pertinent information
• Comply with federal and state legal requirements by being knowledgeable of appropriate legislation
• Manages and motivates staff; reviews and assesses performance, builds employee capacity, supports their professional development, and enables employees to optimize their contribution to the department
• Provide ad-hoc information by answering questions and requests
• Drives the highest levels of employee retention and engagement to ensure a sustainable workforce
• Fosters a culture of innovation, collaboration, and accountability within the organization
• Instill an environment of inclusion, where all employees feel that they can contribute and impact the company in a positive manner

Education and Experience:

• Degree in Accounting, Finance or related field; and
• Minimum three (3) years of collection and credit management experience

-or-

• Associate's Degree in Accounting, Finance or related field; and
• Minimum seven (7) years of collection and credit management experience

Knowledge, Skills and Abilities:

• Knowledge of credit, collections and/or Accounts Receivables
• Ability to analyze billing discrepancies and provide timely solutions
• Knowledge of ERP systems; preferably SAP
• Computer skills in a MS Windows environment; Advanced Excel skills; Proficient in Word and PowerPoint
• Ability to travel approximately 5-10% of the time

It is the policy of Knauf Insulation to provide equal employment opportunities to all qualified persons without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, protected veteran status or any other protected characteristic prohibited by applicable law.