Customer Experience Specialist - MRINetwork Jobs

Our growing manufacturing client, located just a few minutes NW of Indy (Whitestown) is looking for an experienced Customer Experience Specialist to join their team to serve as liaison between the company and their customers. This "quarterback" role is fully onsite and reports to the Customer Experience Manager. Great, stable company with growth strategy. Annual bonus opportunity and great benefits. The leadership team is rare - they value EACH role within the organization. Ideal candidate will know how to provide pricing/quoting and can work with other departments - shipping/engineering/purchasing. Excel experience is a plus. Current business system is SAP.

This company just moved into their new operations facility a year ago and enjoy stand up desks and huge computer monitors. Great team culture.

Key Duties/Responsibilities:

• Purchase Order processing
• Quotation processing
• Answer customer inquiries via telephone and/or email
• Resolve customer complaints/issues
• Assist co-workers in all duties
• Ensure timely deliveries
• Act as liaison between company departments and customer
• Maintain customer accounts
• Assist Regional Sales managers with maintaining key accounts
• Other tasks as assigned by supervisor for the continual improvement

Key Skills Desired:

• Written and oral communication
• Time management
• Product knowledge
• Problem solving
• Interpersonal communication
• Attention to detail
• Ability to multi-task
• Well organized and flexible
• Strong typing abilities

Education Desired:

• Preferred – Bachelor’s Degree from accredited university
• Accepted – Associate Degree from accredited university with related experience

For more information, please submit a confidential resume to sharon@mriz.net
Sharon Dildine
1531 W Oak Street
Zionsville, IN 46077

Visit our website at www.mriz.net

Due to the high volume of resumes received, only applicants with SPECIFIC EXPERIENCE requested by our clients will be contacted. All replies are held in strict confidence. MRI Zionsville WILL NOT share your personally identifiable information WITHOUT your permission.

Keywords: Customer Service, Customer Specialist, Account Manager, Customer Service Support Specialist, Customer Experience Expert