Customer Experience Specialist - Serenity Healthcare
Sandy Springs, GA
About the Job
Customer Experience Specialist
Onsite – Sandy Springs, GA
Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Customer Experience Specialist for our Sandy Springs, GA office. Your primary responsibility will be taking inbound calls and connecting our patients to life-saving treatments.
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.
Benefits
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Accelerated healthcare career growth – rapid advancement opportunities
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Insurance benefits (Medical, Dental, Vision) and 401K
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20 days off annually (10 PTO days and 10 Holidays)
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Employee access to Serenity’s treatment options
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Access to corporate onsite gym, game room and other amenities
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Open to full or part time
Responsibilities
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Connecting with patients via phone
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Help solve problems and educate patients about TMS and Ketamine
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Coordinate with clinics for patient care
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Other relevant duties as needed.
Qualifications
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High School Diploma/ GED.
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Strong customer service mindset.
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Previous experience in customer service required
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Excellent verbal and written communication, and basic math skills.
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Well-versed in de-escalation skills and ability to connect with individuals.
About
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.
Learn More About Us
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About Serenity Healthcare
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Serenity’s Provided Services
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Meet our Patients
Ready to embark on this exciting journey? Apply now at Careers at Serenity Healthcare or send your resume to careers@serenityhealthcare.com