Customer Experience Specialist - Serenity Healthcare

Customer Experience Specialist   

Onsite – Atlanta-Sandy Springs, GA 

 

At Serenity Healthcare our mission is to empower individuals to take back their lives. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare. We are seeking a Customer Experience Specialist for our Atlanta-Sandy Springs, GA office. Your primary responsibility will be taking inbound calls and connecting our patients to life-saving treatments. This role not only offers a chance for career advancement but also allows you to play a vital role in achieving our mission and truly making a difference!  

 

Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people. 

 

Benefits 

·       Accelerated career growth – advancement opportunities  

·       Paid Training  

·       Insurance benefits (Medical, Dental, Vision) Serenity covers 90% of your insurance premium.  

·       20 days off annually (10 PTO days and 10 Holidays)  

·       Life insurance, 401k, employee referral program and so much more!  

 

Responsibilities  

·       Connecting with patients via phone, text, and email.   

·       Collecting and recording various patient information into our Electronic Health Record system.  

·       Assist with scheduling and rescheduling appointments.  

·       Using your customer service expertise, you will educate our patients on the treatments Serenity offers.  

·       Other relevant duties as needed.

 

Qualifications 

·       High School Diploma/ GED.   

·       Strong customer service mindset.  

·       Previous experience in customer service or call center preferred.  

·       Excellent verbal and written communication, and basic math skills.

·       Well-versed in de-escalation skills and the ability to connect with individuals.

 

About 

Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare. 

 

Learn More About Us 

·       About Serenity Healthcare 

·       Serenity’s Provided Services 

·       Meet our Patients 

Ready to embark on this exciting journey? Apply now at Careers at Serenity Healthcare or send your resume to careers@serenityhealthcare.com