Client Support Specialist - 360 Recruiting Group

Since 1969, Sonics & Materials, Inc., has become a leader in the design, development, and manufacturing of Ultrasonic Technology. We utilize state-of-the-art machinery and design tools to maintain our cutting-edge approach to research and development at our facility in Newtown, CT.

Why Work With Us:

• Competitive pay based on experience and overall fit
  
• A generous benefits package including health, life and disability insurance
  
• 16 days of paid time off
  
• 401K plan with employer match of 25% up to 4% of salary
  
• Profit Sharing participation 
  
• A state-of-the-art machine shop, custom-built applications lab
  
• Small company environment where you can have a significant impact 
  

The Position:

We are seeking a highly skilled Client Support Specialist to join our company. In this role, you will be responsible for ensuring the highest level of customer satisfaction through efficient, effective, and superior customer service delivery. The customer experience starts with Sales and continues through Service and covers every aspect in between.

Primary Responsibilities:

• Responsible for order entry, answering phone lines, message management, data entry in CRM and performing all customer service/sales support activities as needed
  
• Act as Primary Liaison between all departments to ensure customer needs are met
  
• Monitor expected ship dates to ensure timely delivery and expedite as needed
  
• Constant communication with customers on their orders, shipment, or service
  
• Provide superior customer service by identifying issues, devising solutions, and accepting ownership to a successful timely closure
  
• Maintain accurate customer records
  

About You:

• You have at least 2 years in a sales and/or customer service administrative role. Experience within a manufacturing environment preferred.
  
• You have technical aptitude and can learn a complex product line with proper training
  
• You display a strong sales-minded attitude and understand the importance of the customer experience
  
• You are proficient in Microsoft Office and are familiar with ERP systems/order entry processes
  
• You have excellent communication and interpersonal skills and are professional and courteous with phone and email communication
  
• You have strong organizational and time-management skills
  
• You can multitask and prioritize effectively and are detail-oriented
  

If you are interested in joining a stable, growth-oriented, and innovative organization where you can make a difference, we want to hear from you! Learn more about us at .