Customer Experience Specialist at Virtual Company
Birmingham, AL 35209
About the Job
Vaco is looking to identify several passionate and customer-centric individuals to join our rapidly growing clients team as a Customer Experience Specialist. In this role, you will play a pivotal part in ensuring that every customer interaction is positive, seamless, and memorable. You will be the voice of the company, embodying their values and providing outstanding support to their valued customers.
Key Responsibilities:
- Serve as the primary point of contact for customer inquiries, feedback, and concerns via phone, email, chat, and social media platforms.
- Respond promptly and professionally to customer inquiries, providing accurate information about our products/services, pricing, and policies.
- Proactively engage with customers to understand their needs, preferences, and challenges, and provide personalized solutions and recommendations.
- Troubleshoot technical issues and guide customers through resolution steps, escalating complex issues to the appropriate teams when necessary.
- Collaborate with cross-functional teams to advocate for customer needs and drive continuous improvement in product/service offerings and customer support processes.
- Maintain accurate records of customer interactions, feedback, and resolutions using our CRM system.
- Contribute to the development of customer support resources, including knowledge base articles, FAQs, and tutorials.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, Communication, or a related field preferred.
- Proven experience in customer service, support, or a related role, preferably in a fast-paced environment.
- Exceptional communication skills (verbal and written) with a friendly and professional demeanor.
- Strong problem-solving abilities and a proactive approach to addressing customer needs and resolving issues.
- Ability to work independently and collaboratively in a team environment, demonstrating flexibility and adaptability.
- Proficiency in using CRM software and other customer support tools (e.g., Zendesk, Freshdesk, Salesforce) is a plus.
- Passion for delivering outstanding customer experiences and building lasting relationships with customers.
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.