Customer Experience Specialist - Serenity Healthcare
Atlanta-Sandy Springs, GA 30328
About the Job
Customer Experience Specialist
Onsite – Atlanta-Sandy Springs, GA
Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Customer Experience Specialist for our Sandy Springs, GA office. Your primary responsibility will be taking inbound calls and connecting our patients to life-saving treatments.
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.
Benefits
Accelerated healthcare career growth – rapid advancement opportunities
Insurance benefits (Medical, Dental, Vision) and 401K
20 days off annually (10 PTO days and 10 Holidays)
Employee access to Serenity’s treatment options
Access to corporate onsite gym, game room and other amenities
Open to full or part time
Responsibilities
Connecting with patients via phone
Help solve problems and educate patients about TMS and Ketamine
Coordinate with clinics for patient care
Other relevant duties as needed.
Qualifications
High School Diploma/ GED.
Strong customer service mindset.
Previous experience in customer service required
Excellent verbal and written communication, and basic math skills.
Well-versed in de-escalation skills and ability to connect with individuals.
About
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.
Learn More About Us
Ready to embark on this exciting journey? Apply now at Careers at Serenity Healthcare or send your resume to careers@serenityhealthcare.com
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