Customer Experience Specialist - The Cary Company
Addison, IL 60101
About the Job
What's the Gig?
We're looking for someone who's passionate about people, thrives in a fast-paced environment, and wants to make a real impact on our customers' experiences. You'll be the go-to person for everything customer-related – from answering questions and processing orders to troubleshooting issues and building relationships. Think of yourself as a customer advocate, problem solver, and all-around leader of customer engagement!
What You'll Be Doing:
- Creating Raving Fans: Go above and beyond to provide exceptional customer experience that leaves people smiling (and coming back for more!)
- Mastering the Multitask: Juggle multiple tasks like a pro, while staying organized and keeping your cool.
- Problem-Solving Ninja: Tackle customer issues head-on, finding creative solutions that make everyone happy.
- Building Relationships: Connect with customers on a personal level, building trust and loyalty.
- Collaborating with the Crew: Work closely with sales, warehouse, and other teams to ensure a seamless customer experience.
- Staying Ahead of the Game: Proactively identify opportunities to improve our processes and enhance customer satisfaction.
Who You Are:
- A People Person: You genuinely enjoy interacting with others and have a knack for building rapport.
- A Positive Force: You bring good vibes and a can-do attitude to everything you do.
- A Problem Solver: You're not afraid of challenges and love finding creative solutions.
- A Tech-Savvy Communicator: You're comfortable with technology and have excellent written and verbal communication skills.
- A Team Player: You thrive in a collaborative environment and are always willing to lend a hand.
- A Degree-Holder (Bonus Points!): A bachelor's degree is preferred but not required if you've got the skills and experience to rock this role.
Why Join Us?
- We're More Than Just a Company: We're a tight-knit team that values collaboration, creativity, and having fun.
- We Invest in You: We offer opportunities for growth and development, so you can reach your full potential.
- We Celebrate Your Wins: We recognize and reward hard work, because we know that your success is our success.
Ready to Rock?
If you're looking for a company that values your unique talents and a role where you can make a real difference, then we want to hear from you!
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Perks:
- Medical, Dental, Vision Insurance
- Life and Supplemental Insurance
- 401K Provision
- Short Term Incentive Plan
- Profit Sharing
- HRA
- Cafeteria Plan
- Seasonal company sponsored events
- Work/Life Balance
- Childcare Reimbursement Program
- 9/80 Scheduling Option (following 1 year of employment)
A little about the company:
- Been around since 1895.
- Grown from 30 employees in 2005 to 60 in 2010 and now over 240.
- Locations in Addison, IL (Headquarters), Indianapolis, IN (2018), Pittsburgh, PA (2019), Salt Lake City, UT (2021), Livermore, CA (2021), Jurupa Valley, CA (2021), Charlotte, NC (2023).
- We distribute rigid packaging products and industrial filtration.
- We have a beautiful newly renovated corporate office/warehouse in Addison, IL.
- We have a strengths-based approach working to leverage what the employee likes to do and is good at doing.
- Privately owned
We work to build autonomy, connectedness and confidence in your role
- Employees get 2-4 structured one-to-one meetings with their supervisor per year (replaces traditional performance review with a 2-way discussion)
- We have various committees employees can join (Culture Committee and Cary Cares)
- Fun Friday’s, Weekly Yoga, and other company events are some highlights (check out our Facebook page)
- Core Values: Growth, Positivity, Customer Driven, Spirited Work Ethic, In This Together
People that are successful in our culture/company have the following characteristics:
- Positive/optimistic
- Open Minded, but still look for ways to make our systems better
- Curious/Inquisitive
- Customer-Focused (ease of doing business for our customers)
- Supportive of Co-workers
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