Customer Experience Specialist 1 - Individual Life - Principal Financial Group

What You'll Do:

Do you love helping people and making a positive difference? As a Customer Experience Specialist within Individual Life, you’ll provide a high level of value and service by balancing inbound contacts from internal and external customers, applying a variety of skills and proficiencies, and meeting the demands of challenging products and changing procedures. This is a high volume, fast paced call center environment – and we know that’s not for everyone.

 

Here are few examples of the kinds of things you’ll do:

• Respond promptly and accurately to customer inquiries regarding policy changes and contractual options.
• Serve as a contact for advisors and their staff for post-sale service on existing policies.
• Actively execute and coordinate resolution of policy changes while handling some sophisticated casework.
• Utilize online procedure manuals and system applications to optimally interpret and resolve the most sophisticated customer inquiries and provide clear and accurate information and education to promote understanding of products and services.
• Use problem-solving skills and in-depth product knowledge to identify process-improvement opportunities which promote efficient service delivery. Assist with troubleshooting and resolving issues related to system applications and customer experience.
• Educate customers regarding online resources available to promote self-service for more efficient access to information and increased transaction efficiencies.

This position is also a phenomenal way to advance your career. As a growing company with over 16,000 employees around the world, Principal offers a lot of ways for you to learn more, earn more and achieve more!

Who You Are:

• High school graduate or equivalent and 2+ years related work experience required.
• Associates degree or equivalent work experience preferred.
• Strong telephone skills, accurate and detailed communication, and maintain strict confidentiality guidelines required.
• Strong digital literacy and ability to gain knowledge of business unit products and processes, while navigating multiple systems.
• Ambitious, accept challenges, able to work in a team, able to multi-task in a fast-paced environment, with high accuracy, and within acceptable turnaround times, take risks, adapt to consistent change, and be results oriented.
• Able to prioritize work and maintain service standards in the face of peak times, heavy workloads, and frequent interruptions.
• Will be required to become an associated person of Principal Securities Inc. which requires fingerprinting and a full background check.

Salary Range Information:Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.Salary Range:$19.08 - $22.44 / hourTime Off Program:Personal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period. Employees can use their PTO for vacation, personal or short-term illness.Pension Eligible:YesAdditional Information:

Location

While we're open to remote opportunities, those candidates who reside within 30 miles of the Des Moines, IA and Charlotte, NC Principal offices, would be working in the office with the potential for a hybrid work arrangement in the future.

Work Authorization/Sponsorship

At this time, we're not considering candidates that need any type of immigration sponsorship now or in the future or those needing work authorization for this role. (This includes, but is not limited to students on F1-OPT, F1-CPT, J-1, etc.) For additional information around work authorization needs please use the following links: Nonimmigrant Workers and Green Card for Employment-Based Immigrants

Investment Code of Ethics

For Principal Global Investors positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

Experience Principal

While our expertise spans the globe, we're bound by one common purpose: to foster a world where financial security is accessible to all. And our success depends on the unique experiences, backgrounds, and talents of our employees – individually and all of us together. Explore our core values, benefits and why we’re an exceptional place to grow your career!

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Posting Window:We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline.Date First Posted (TTF):6/18/2024Latest Post Date: Careers - US:6/18/2024

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