Customer Experience Representative - Noco Energy Corp
Tonawanda, NY 14150
About the Job
What We Are Looking For
A NOCO Customer Experience Service Representative is a critical part of our mission to deliver the ultimate customer experience, including timely, accurate and professional customer service to all NOCO customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting any issues with our products and services. You will communicate with customers primarily through phone, email and chat, utilizing a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions in a fun and fast-paced environment.
What You Will Do
Interact with customers via telephone, email, online chat, or in-person to provide support and information on products or services.
We'll help you develop the skills to get comfortable in your role in resolving service issues and account billing.
Use your adaptability, organization, and resourcefulness to support your customers through a range of resolutions.
Understanding the products and your customers' sense of urgency will help you create a satisfying customer experience.
Work directly with customers to provide solutions and recommend NOCO products and services to fit their needs.
Identify opportunities for cross selling and upselling
Collect and enter orders for new or additional products or services.
Field customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
Ensure that appropriate actions are taken to resolve customers' problems and concerns.
The industry moves quickly; to stay on top of it, we provide training updates to keep you current on our newest products, services, and upgrades so you'll be ready for any question that comes your way.
Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
One-on-one time with department leaders and additional support will give you everything you need to create a streamlined process for your customers and yourself
Employment Type: Full-Time
Salary: $ 23.00 30.00 Per Hour
A NOCO Customer Experience Service Representative is a critical part of our mission to deliver the ultimate customer experience, including timely, accurate and professional customer service to all NOCO customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting any issues with our products and services. You will communicate with customers primarily through phone, email and chat, utilizing a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions in a fun and fast-paced environment.
What You Will Do
Interact with customers via telephone, email, online chat, or in-person to provide support and information on products or services.
We'll help you develop the skills to get comfortable in your role in resolving service issues and account billing.
Use your adaptability, organization, and resourcefulness to support your customers through a range of resolutions.
Understanding the products and your customers' sense of urgency will help you create a satisfying customer experience.
Work directly with customers to provide solutions and recommend NOCO products and services to fit their needs.
Identify opportunities for cross selling and upselling
Collect and enter orders for new or additional products or services.
Field customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
Ensure that appropriate actions are taken to resolve customers' problems and concerns.
The industry moves quickly; to stay on top of it, we provide training updates to keep you current on our newest products, services, and upgrades so you'll be ready for any question that comes your way.
Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
One-on-one time with department leaders and additional support will give you everything you need to create a streamlined process for your customers and yourself
Employment Type: Full-Time
Salary: $ 23.00 30.00 Per Hour
Source : Noco Energy Corp