Customer Experience Representative - American Kids Sports Center

About American Kids Sports Center

Founded in 1984 as American Academy of Gymnastics, American Kids Sports Center (AKSC) has grown into one of California"s most unique and successful kids sports center. Under the direction of owners Mike & Sheri Williams, AKSC has established an organization that sees its purpose as helping children to learn strong VALUES with which they will set worthy GOALS and for which we must train them in the SKILLS needed to achieve those goals. Sport training is the tool we use to achieve that purpose.

About the role

• As a Customer Experience Representative, you are responsible for providing a high level of customer service to our families. You will work to build relationships with our families, providing personal attention while relaying account messages, giving tours, and answering various questions about the different activities we offer in our facilities. You can expect to be regularly communicating with families and fellow staff members so remaining calm and efficient during periods of high volume at the front desk is essential. You should be someone who is warm and welcoming while also being highly organized, dependable, and open to feedback. As a Customer Experience Representative, team member, you will report to the Director of Operations while also being supervised by Department Leaders of each individual department. As a Customer Experience Representative, you will provide support throughout the lobby as needed.
• We have a fun and rewarding work environment with a great atmosphere for someone who loves families and being around people. We offer paid training. Starting wage is negotiable with prior experience. This is a full-time position that requires afternoon/evening and weekend shifts.

• It"s a fun, creative, family-friendly environment
• Every day is different with new chances to make lasting impressions and build relationships
• You get to be a part of making a difference in the lives of children and families
• We"re growing and opportunities for growth will continue to evolve.

What you"ll do

• Friendly engagement of families by computer, phone, and in person.
• Multitask to efficiently and professionally maintain accurate records and answer customer questions.
• Be a team player who is consistently dependable and reliable.
• Complete required training and be a continual learner.
• Follow our systems with a focus on follow-through and details.
• Smile and have fun!
• Create special moments and memories for our customers by providing them an excellent service with every interaction.

Qualifications

• Caring and compassionate human
• Able to maintain a professional, patient, and people-first attitude
• Ability to solve problems by proactively finding solutions
• Strong communication skills
• Customer Service Experience
• Great attitude and willingness to be coached
• The ability to focus in a fast-paced and loud environment
• The ability to commit to at least 1 year of employment, afternoons, evenings, and weekends required
• Ability to multi-task

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