Customer Experience Representative - SILAC Insurance Company

SILAC Insurance Company is one of the fastest-growing insurance companies in the nation and continues to be a top contender in the industry. SILAC offers industry-leading annuity products that helps individuals prepare for retirement. Teams can align around a shared vision of providing clean, simple & competitive products for clients, delivering best-in-class service to agents & business partners, and propelling the success of our employees.

With a fast-growing team of more than 300 employees, we are committed to remaining adaptable, innovative, and trustworthy for our clients, agents, and employees.

We hold true to our core values: Adaptability & Continuous Improvement, Transparency & Trust, Honesty & Integrity, Teamwork & Collaboration, and Gratitude & Compassion. At SILAC Insurance Company, we welcome and encourage diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone.

Since 2016, we have received numerous regional and national awards for our products, business, and workplace culture. To name a few: Regional Top Workplace Award for 2016, 2017, 2020, & 2021. National Top Workplace Award for 2022. Top Workplace in Compensation & Benefits, Leadership, & Finance Industry. WINK 2019 Trailblazer Award. S&P Global Market Intelligence 2020 - 3rd Fastest Growing Life Insurance Company.

Starting Pay Rate: $19.50

Full Time or Part Time: Full Time

Standard Hours Per Week: Monday - Friday, 40 hours/week

Work Schedule: Shift starts between 6:30 AM and 8:30 AM MT

Schedule Type: In office

SILAC Insurance Company provides an extensive variety of benefits that includes: Medical, Dental, Vision, Health/Flexible Savings Accounts, 401(k) & ROTH, Pet Insurance, Parental Leave, Paid Time off, 10 Paid Holidays, Birthday Pay, Paid Volunteer Time, Employee Assistance Program, and Tuition Reimbursement. Please inquire about more information about other benefits and perk offerings.

Responsibilities:

As a Customer Experience Representative, you will assist customers via telephone support in a friendly, professional, and knowledgeable manner. This role requires patience, empathy, and listening skills to handle all requests and concerns. Occasionally, there will be complaints or complex problems, which allows development in conflict resolution and team collaboration.

Some administrative duties are intertwined in the role of a Customer Experience Representative. These duties may include research and resolutions of situations that vary in nature. SILAC provides ongoing training to enhance the knowledge and accuracy in responding to inquiries of diverse complexity.

SILAC is looking for a detail-oriented individual that possesses the technical know-how to update our systems and utilize reports for fraud, privacy issues, complaints, and suggestions.

Requirements:

• High school diploma or GED
• 1 year in customer service from educational, professional training, or work experience
• Experience with PC applications, such as MS Word, MS Excel, and Outlook

At SILAC Insurance Company, our core values are not just a requirement, they are a standard by which we live by. These values are incorporated every day, whether we are discussing ideas for new projects and procedures, finding a resolution for a customer's problem, or recruiting new talent. It is just one of the many things that make SILAC Insurance Company a Top Workplace.

We celebrate a diverse and inclusive work environment, where we honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, including our employees and products. We are proud to be an equal opportunity workplace and strives to be a place where every employee feels they belong. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.