Customer Experience Representative - Doodlebuggers Service Network
Pensacola, FL 32506
About the Job
Why you should become a Doodlebugger!
Benefits:
Benefits:
- Medical Insurance
- Dental
- Vision
- Education and Training
- Certifications
- $10,000.00 Life Insurance Policy
- 401K
- 7 Paid Holidays
- PTO available after 90 days
- Employee Discounts
Core Values:
- Respect
- Education
- Communication
- Integrity
- Productivity
- Excellence
Job Description:
Doodlebuggers is looking for a CSR who will answer phones, respond to voicemails, reply to emails, and text messages, and provide customer services to take care of all the customer’s needs. Will coordinate with teammates to ensure organizational effectiveness, efficiency, and safety, ensuring administrative procedures are followed. Will help with all aspects of customer service including answering phones, greet customers on the showroom floor, and task completion. Other duties will be assigned as needed.
Job Duties:
- Answering telephones & following the company script.
- Thorough understanding of Doodlebuggers services provided as well as basic knowledge of chimneys, fireplaces, dryer vents, fire feature and other products provided.
- Ensure all relevant and pertinent customer information is collected, verified, and documented.
- Responsible for all contact requests, website user requests, work orders and customer emails that come into the office email box, voicemails, and text messages.
- Ensure all customer service complaints and issues are addressed via text, phone, email, or in person.
- Greet showroom guests and assist salespeople as needed.
Requirements:
- Good verbal and written communication skills.
- Work independently and as part of a team.
- Commitment to quality work.
Source : Doodlebuggers Service Network