Customer Experience Representative - Next Door & Window Company - Naperville

Why work for NEXT Door & Window?

• Hourly pay plus performance based bonus opportunities
• Wonderful opportunity for career growth and promotions
• Employee loyalty as many of our employees have been with us for 10+ years
• 401K with profit sharing
• Health and Dental benefits
• Paid holidays off
• Flexible Spending account offered
• Holiday parties
• Monthly in office events
• Spirit Days
• Paid vacation that increases with seniority

Customer Experience Representative Job Responsibilities:

• This position is on site in the Naperville office Monday-Friday from 9:30am-6pm with the occasional Saturday shift required.
• Upon completion of training (takes place in Burr Ridge, IL), this person will be expected to work in Burr Ridge showroom two or three times per month.
• Handles lead inquiries and convert to appointments to meet and exceed monthly lead goals.
• Enters all leads into our Salesforce CRM in accordance with Next Door and Window CERT Team (Customer Experience Relationship Team) procedures
• Resolves customer problems/discrepancies in an expeditious and tactful manner and refers them to the appropriate person/solution.
• Fields all incoming calls and route to appropriate person or solution. This includes resolution of all customer inquiries.
• Provides customers with accurate information regarding all products and services.
• Follows up on online inquiries in a timely manner with a 3-minute turnaround time.
• Performs basic data entry of prospect information into our Salesforce CRM
• Follows up with unsold sales as assigned in Salesforce CRM.
• Completes outbound calls daily including telemarketing calls.

Customer Experience Representative Desired Qualifications:

• High School Diploma or equivalent.
• Customer experience and/or inside sales required 
• Flexible work schedules including Saturdays
• General job skills being sought include the following: Excellent oral communication skills, written communication skills, interpersonal skills, organizational skills,
• Previous customer service experience required 
• Computer literacy skills

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.