Customer Experience Representative - Lubbock Airport - Enterprise Holdings
Lubbock, TX 79401
About the Job
Enterprise Mobility is excited to announce an opportunity for a Customer Experience Representative (CXR) position at our Lubbock Airport!
The Customer Service Representative (CXR) provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
Starting pay: $14.50/hr with bonus potential
This is a full-time position working 40 hours/week with benefits.
Schedule: Sunday - Thursday from 4:00 pm - 12:00 am
Location: 5401 N MLK Blvd, Lubbock, TX, 79403
We offer:
- Paid time off
- Employee discounts
- Retirement savings plan
- Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
- Life Insurance
- Training and development
For additional information on this or any other department or division as well as career resources to help you apply for this posting, visit My Career on the Hub.
Responsibilities:- Meet and greet customers in a professional, friendly, and timely manner
- Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
- Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
- Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
- Place outgoing calls for callback management, and miscellaneous calls as assigned
- Assist to assess condition of rental upon return
- Notify Management of any known customer problems
- Notify Management of any known vehicle problems and any required vehicle maintenance
- Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Equal Opportunity Employer/Disability/Veterans
- Must be at least 18 years old.
- High school diploma or GED equivalent required.
- Must have at least 1 year of customer service, retail or administrative support experience.
- Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
- No drug or alcohol related conviction on driving record in the past 5 years.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Apart from religious observation, must be able to work the following schedule: Sunday - Thursday from 4:00 pm - 12:00 am.