Customer Experience Manager at The Bill Police

The Bill Police is a team of wireless industry experts who specialize in wireless telecom expense management for businesses.  The Bill Police provide businesses with solutions to manage their wireless/mobile expenses.  Headquartered in Richmond, Virginia and founded in 2003, this growing company has customers throughout the United States and Internationally. For more information about The Bill Police, please visit www.billpolice.com

The Bill Police has a current employment opening for a Customer Experience Manager.  This position will lead the Analyst and Customer Experience function by managing new and existing customers. This “hands-on” organizational professional will manage and assist in implementing the analytics and Review process from raw data reports to completing monthly performance and results reviews with customers.

The successful candidate must have the following qualifications and experience:

• 4-year bachelor’s degree or more in a related major such as finance, data analysis, psychology, business.
• Experienced professional with demonstrated success in business-to-business team management, interfacing with senior management of customers (C-Suite and like roles).
• Demonstrated success in planning, organization, communication, and team leadership.
• Motivation and curiosity to find solutions to customer and internal issues.
• Experience with business expense management and how bottom line is impacted.

Key responsibilities include the following.  All the below will require an in-depth working knowledge of The Bill Police Value Proposition to achieve results:

• Planning: Ability to see the big picture and manage the team with the skill set and training to meet the required result.
• Organization: Ability to recognize the individual tasks required to meet defined results and have a team trained and capable of performing required tasks. Requires and in-depth knowledge of Bill Police value proposition.
• Program/Project Management: Ability to manage multiple projects using the corporate core process. Recognize the role each support group has to offer and effectively complete the projects in the appropriate time. Requires business management expertise to recognize opportunities to improve internal and external customer processes and expense management.
• Communication: Ability to articulate complex business solutions to internal and external customers. Requires excellent listening skills to enable a thorough understanding of internal and external customer needs. Ability to share Bill Police value proposition benefits to external customers that are the result of the projects managed.  Communications skill set that enables presenting Bill Police opportunities for improvement to customer management to decrease the customer wireless/mobile expense and drive increase revenue for Bill Police.

To apply, please send your confidential resume, along with salary history/requirements, to Ron@billpolice.com