Customer Experience Director - Chick-fil-A
Chester, MD 21619
About the Job
Job Title: Operations Director
Company: Chick-fil-A Kent Island
Location: Kent Island, Maryland
Chick-fil-A Kent Island is seeking an experienced and motivated Operations Director to join our team. As an Operations Director, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that we deliver exceptional customer service and maintain high standards of quality, cleanliness, and efficiency.
Responsibilities:
- Develop and implement operational policies and procedures that ensure the highest level of customer service and food quality
- Drive-thru execution
- Monitor and manage food and labor costs to ensure profitability and efficiency
- Collaborate with the marketing team to develop and implement promotional campaigns that drive sales and increase brand awareness
- Ensure compliance with all health and safety regulations and maintain a clean and sanitary environment for customers and staff
- Work with the Operator to develop and execute long-term strategic plans for the restaurant, including identifying opportunities for growth and expansion
Requirements:
- 5+ years of experience in restaurant operations, with a proven track record of success in a leadership role
- Strong leadership and management skills, with the ability to motivate and inspire a team to achieve exceptional results
- Excellent communication and interpersonal skills, with the ability to build relationships with customers, staff, and stakeholders
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions
- Strong knowledge of restaurant operations, including food preparation, inventory management, and customer service
- Bachelor's degree in Business Administration, Hospitality, or a related field preferred
If you are passionate about providing exceptional customer service and have a proven track record of success in restaurant operations, we want to hear from you. Apply today to join the Chick-fil-A Kent Island team as our Operations Director.
Chick-fil-A is one of the largest American fast food restaurant chains and the largest specializing in chicken sandwiches. The company is headquartered in College Park, Georgia. Chick-fil-A operates 2,836 restaurants, primarily in the United States.