Customer Experience Advocate 1 - R-22465-6115 - Panduit

This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12411173 At Panduit, Our
People Make the Difference. We're looking for individuals who share our
passion for innovation, diversity and inclusion, and sustainability.
What You Will Do
As a Customer Experience Advocate at Panduit, you will be at the
forefront, ensuring a seamless customer experience. Independently
managing all facets of customer interaction, you'll coordinate across
functions to promptly address specific requests and needs. Your focus
will be on providing transparent communication, preemptive solutions,
and efficient order management, contributing to an overall frictionless
experience for our customers. Report directly to the Supervisor,
Customer Experience.
- Independently manage all customer requests, covering orders,
discrepancies, product inquiries, returns, and any exceptions
throughout the order cycle, including physical inventory delivery.
- Work collaboratively with all Panduit channels (GSC, Pricing, SPA,
A/R, Sales, and BUs) to ensure customer expectations are met,
fostering a frictionless experience and building brand preference.
- Maintain and cultivate relationships with regional Panduit customers
and sales teams through effective communication and interpersonal
skills.
- Collaborate with Panduit sales to develop efficient methods for
resolving external customer issues.
- Monitor customer satisfaction through survey results, implementing
corrective action plans to address dissatisfaction.
- Propose and implement independent solutions for customer issues,
coordinating with internal teams for timely resolution.
- Provide solutions for commercial exceptions, freight/carrier issues,
damaged goods, transactional errors, and expedite stock/non-stock
inventory to meet customer deadlines.
- Support CEA 2 or 3 and assist lower volume customers as needed.
- Contribute to tasks associated with GNAs (Global Named Accounts) and
strategic growth accounts, including updating discrepancies,
answering product questions, and expediting processes.
What You Will Bring
- Required Degree: Associates degree in a business or technical focus
- Preferred Degree: Bachelor's degree with business or technical
focus, or related experience of 5+ years
- Years of Experience: 0-2 years
What We Can Offer You
- Competitive Total Rewards Program with health and financial benefits
- Flexible work options, including hybrid work
- Generous vacation, sick days, holidays, and a volunteer day
- 401K match and profit sharing
- Parental leave
- Growth and development opportunities
- The expected hourly pay range for this role is $22.00-$25.00.
Please note the salary information shown above is a general
guideline only. Salaries are based upon candidate skills,
experience, qualifications, as well as market and business
considerations.
Join us in building a sustainable and connected world. Apply online to
be part of the Panduit team. We're an Equal Opportunity Employer,
dedicated to creating an inclusive workplace for all.
Work Shift
Day (United States of America)