Customer Engineer I, Workspace, SMB, Google Cloud - Google

Austin, TX

About the Job

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Austin, TX, USA; Atlanta, GA, USA.

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
4 years of experience with cloud native architecture in a customer-facing or support role.
Experience with device management concepts, such as Application programming interface (API) and marketplace integrations for collaboration suites, migration or change management approaches, or no-code and workflow automation services.
Experience engaging with, and presenting to, technical stakeholders or executive leaders.

Preferred qualifications:

Master's degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience.
Experience in device and user management concepts such as Mobile Device Management (MDM), Identity and Access Management (IAM), authentication, Single Sign On (SSO), provisioning, security and compliance and third-party tools.
Experience with on-premise and cloud-based productivity and collaboration solutions (e.g., chat, mail, video conferencing).

About the job

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products. In this role, you will partner with the technical business team as a Google Workspace subject matter expert to differentiate Google Cloud and our productivity and collaboration solutions to our customers. You will help prospective and existing customers understand the power of Google Cloud, explaining technical features and problem-solving any potential roadblocks. You will use your expertise and presentation skills to engage with customers to understand their business and technical requirements, and present practical and useful solutions on Google Cloud. You will have excellent technical, communication and organizational skills, and previous experience in cloud platform and Software as a Service (SaaS) products, particularly productivity and collaboration tools. You will partner with internal engineering stakeholders to improve products and build solutions, optimizing for results when in production and identifying ways to multiply your impact and the impact of the team as a whole.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full-time position is $114,000-$167,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

Work with the team to identify and qualify business opportunities, understand customer technical objections, and develop the strategy to resolve technical blockers.
Share in-depth Google Workspace expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering with product management to prioritize solutions impacting customer adoption to Google Cloud.
Work with Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
Recommend integration strategies, enterprise architectures, platforms and application infrastructure required to successfully implement a complete solution on Google Cloud.
Travel to customer sites, conferences, and other related events as required, acting as a public advocate for Google Cloud.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Source : Google