Customer Engineer at Vimaan

About Vimaan:

Vimaan Robotics, an startup based in the Bay Area, is revolutionizing the robotics and computer vision landscape. Funded by prominent investors and led by seasoned founders, we're on a mission to transform how robots are developed, deployed, and leveraged in everyday commerce. Our cutting-edge solutions enable full autonomy and scalability, delivering valuable data insights to commercial and enterprise clients. 

Position Overview:

As an integral member of our team, the Customer Engineer will play a crucial role in deploying and operating our solutions for diverse customer applications. Additionally, this position will support our product development efforts, contributing to the ongoing enhancement of our technology stack. This is an exciting opportunity to join a company developing cutting edge solutions and help shape the future of automation. 

Responsibilities:

• Collaborate with program managers and clients to understand project requirements and objectives, ensuring successful project delivery. 
• Conduct site visits to understand customer requirements and assess deployment needs. 
• Install, configure, and calibrate robotic, computer vision, and automation systems at client sites, adhering to project timelines and quality standards. 
• Generate comprehensive reports and develop software solutions for testing and validation purposes. 
• Assist in the acquisition and analysis of data and images from our robotic systems. 
• Collaborate closely with the development team to optimize operations for efficiency, scalability, and reliability. 
• Support engineers in various experiments, data gathering, production coordination, and customer meetings. 
• Maintain open communication with the Applications Engineering team to address and resolve issues for continuous improvement. 
• Provide technical support and guidance to clients remotely and on-site as needed, serving as a trusted advisor and ensuring customer satisfaction. 
• Provide comprehensive training sessions to client personnel on the operation, maintenance, and troubleshooting of our systems, ensuring a smooth transition to autonomous operation. 

Candidate Profile:

The ideal candidate will possess the following qualifications: 

• Bachelor's degree in Robotics Engineering, Mechanical, Electrical, Computer Engineering, or Computer Science. 
• 2-5 years of experience supporting operations, new product introduction, or application development. 
• Willingness to travel to client sites domestically as required up to 30% of the time 
• Work From Office at HQ is a must 
• Experience in onsite customer support and collaborating with remote teams. 
• Proficiency in writing, maintaining, and implementing software code. 
• Familiarity with sensors, cameras, or other robotics-related functions is highly desirable. 
• Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders. 

Join Our Team:

If you're passionate about pushing the boundaries of robotics and computer vision technology and want to be part of a dynamic team driving innovation, we want to hear from you. Join Vimaan Robotics and play a pivotal role in shaping the future of automation. 

To apply, please send your resume and cover letter to [oscar.hernandez@vimaan.ai] . We look forward to welcoming you to our team! 

Vimaan Robotics is an equal opportunity employer and values diversity in the workplace.