Customer Engagement Specialist - HR Collaboration Group LLC

Customer Engagement Specialist

Seven Sons is located in Roanoke, IN. (Fully Remote Role)

Want to help connect consumers with where their food comes from? Like the sound of working for a growing family business while breaking free of the corporate grind? Then, we have the place for you!

Interested? Watch this short video on how to CRUSH your application with Seven Sons.

What We Offer:

• Supportive, family-oriented, and collaborative work environment
• Competitive compensation with steady growth opportunities
• Three weeks of PTO, plus holidays
• Annual profit-sharing bonus
• Holiday Parties and Team Events
• $2,000 annual food credit for use on our website
• Flexible remote work with meaningful connections to your teammates
• Opportunities to contribute to a company redefining food systems and making a real impact!

Who We Are:

Seven Sons is a farm-to-consumer food business based in Roanoke, IN. For over 20 years, we've been on a mission to connect busy consumers with safe, ethical foods they can trust.

We're a small but growing team that believes work should be meaningful and energizing. At Seven Sons, we strive to be a place where people can grow personally and professionally, make a real impact, and break free from the corporate grind.

What we lack in fancy offices, expensive chairs, and free coconut water, we make up for by being genuine, hardworking, and a little quirky. If that sounds like what you're looking for, we hope you'll apply!

What You'll Do:

As a Customer Engagement Specialist, you will reach out to new and re-engage with existing customers to reactivate and deepen relationships that will expand revenue and meet business goals. This will be achieved primarily by delivering "hands-on" 1:1 outreach to individual customers via phone & email.

Your Accountabilities in the Role:

• Reach out to existing customers to inspire repeat purchases.
• Proactively engages with "at-risk" customers to mitigate cancellations.
• Share tailored win-back offers to reactivate churned customers.
• Support marketing campaigns by responding to comments, DMs, reviews, etc.
• Deliver proactive support to VIP customers to ensure they feel valued and heard.
• Accurately manage customer interactions using CRM tools to maintain seamless follow-ups and insights.
• Meets and/or exceeds performance benchmarks, such as customer retention and LTV.
• Collaborates with the team to refine outreach strategies and share valuable customer feedback.

Position Requirements:

• 2-3 years of sales / customer service experience in a B2C environment (some experience in the food. And/or health & wellness industry preferred).
• Strong proficiency with CRM systems and sales-related software to streamline your work.
• Strong communication skills and a proven ability to connect with customers.
• Alignment with our core values and mission.
• Ability to work independently and manage time effectively - (this is a new role for us, so we are looking for someone who is self-motivated and doesn't need a lot of structure).

Other Important Information:

Position Pay: Salaried position with potential for bonus.

Reports To: Director of Marketing

Core Hours: 8:00 am - 5:00 pm (Hours can be flexible as needed)

Typical Work Week: Monday to Friday; 40 hours/week

Direct Reports: 0

Work Conditions: Fully remote

Travel: Limited travel

Visit our website and record your application video submittal: https://sevensons.net/careers

We are an Equal Opportunity Employer