Customer Engagement Analyst - KBX

KBX Logistics is currently seeking a Customer Engagement Analyst to support the Asset Services capability in providing our customers with comprehensive and customized reports for greater insight on their leased/owned assets. This role will focus on providing various KPIs and cost to serve measures regarding the customer fleets with KBX. This role will also assist in creating standardized and scalable processes for streamlining the facilitation of business reviews, renewals of assets, and ad hoc analysis.

What You Will Do

A successful candidate will have the following attributes:

• Progressive learner that embraces new challenges.

• Self-motivated, proactive, and able to take initiative without supervision.

• Demonstrated problem solving, critical, and analytical thinking skills.

• Exemplary interpersonal skills, enabling effective communication with internal and external individuals.

• Strong interpersonal skills, team-oriented mindset with a customer-centric approach.

• Strong organizational, and ability to prioritize tasks effectively.

Day to Day Responsibilities would include:

• Create and customize reports for customers based on the asset's overall performance including maintenance expense & forecast, program events, and utilization.

• Assist with total cost to serve analysis for customer renewal cycles of assets.

• Generate standard financial inputs for customer considerations upon renewing assets over various terms and scenarios.

• Develop scalable reporting for business reviews with customers that clearly demonstrate trends highlighting areas of risk mitigation and value creation.

• Examine discrepancies between actual and forecasted results, investigate the causes, and collaborate with team members on corrective action.

• Support KBX Asset Services team members with adhoc reporting on various maintenance items.

Who You Are (Basic Qualifications)

• Demonstrated experience in customer interaction and effectively responding to inquiries.

• Proficient in Microsoft Excel with experience in creating and editing spreadsheets, utilizing pivot tables, manipulating and analyzing data, and creating complex formulas and charts.

• Skilled in transforming large data sets into compelling narratives that effectively communicate insights and trends.

• Experience with Microsoft PowerPoint, PowerBI, Visio

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .

Who We Are

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf