Customer Communications Manager - Remote | WFH - Get It Recruit - Marketing
McKinney, TX 75070
About the Job
About Us:
We are a leading provider of marketing solutions tailored for the healthcare industry. Our mission is to empower medical practices to expand their online presence and attract more patients through innovative digital marketing strategies. Join our vibrant team and play a pivotal role in driving success for healthcare professionals nationwide.
Position Overview:
Are you passionate about enhancing customer engagement and loyalty? As a Customer Communications Manager at [Company Name], you'll be at the forefront of fostering strong relationships with our valued clients. Reporting to the Director of Growth Marketing, you'll spearhead the development and execution of marketing strategies aimed at delighting our customers, boosting satisfaction levels, and fueling business growth. Your expertise in customer marketing and advocacy will be pivotal in crafting compelling content, sharing customer success stories, and identifying opportunities for mutual growth.
Key Responsibilities:
Customer Marketing Strategy: Develop and execute a comprehensive customer marketing strategy to ensure consistent and relevant messaging across multiple channels.
Segmentation and Targeting: Utilize customer insights to segment our client base and tailor communication strategies accordingly.
Content Development: Lead the creation of engaging content, including emails, newsletters, social media posts, and customer testimonials, to effectively inform and captivate our audience.
Cross-channel Communication: Implement integrated communication approaches across email, social media, content marketing, and other relevant channels to efficiently engage with our customers.
Customer Engagement: Bring our customers' success stories to life by capturing and showcasing their achievements through various mediums, such as case studies and testimonial videos.
Customer Success Collaboration: Collaborate closely with our Customer Success team to develop strategies that amplify customer advocacy and loyalty, leveraging feedback and success stories to inform marketing initiatives.
Product Team Collaboration: Establish a strong partnership with the Product team to gain insights into customer needs and drive continuous improvement of our platform and tools.
What You'll Bring:
Experience: 2+ years in Customer Marketing and/or Advocacy, preferably within SaaS and B2B contexts. Proficiency in Salesforce is highly desired.
Content Development: Proven ability to craft compelling customer success stories and marketing campaigns that foster engagement and advocacy.
Product Education and Support: Skilled in effectively communicating product features and benefits to customers, facilitating easy understanding. Experience in optimizing customer help desk pages for efficient self-service support is a plus.
Strategic Thinking: Ability to think strategically, contributing to overarching marketing and sales goals, strengthening brand presence, and enhancing customer experience.
Customer Focus: Passion for understanding and serving customers, with expertise in segmentation, targeting, and journey mapping.
Collaboration: Excellent collaboration and communication skills to collaborate effectively with cross-functional teams and drive collective success.
Adaptability: A self-starter who thrives in a fast-paced environment, adept at multitasking and embracing change.
Why Join Us?
Comprehensive Health Coverage: Enjoy medical, dental, and vision insurance coverage.
Exciting Growth Opportunities: Be part of a rapidly expanding company in the healthcare marketing domain.
Talented Team Collaboration: Collaborate with a dedicated and talented team committed to making a positive impact for healthcare professionals.
Supportive Work Environment: Thrive in a dynamic and supportive work culture that fosters growth, innovation, and work-life balance.
Location: This position is remote.
Employment Type: Full-Time
Salary: $ 47,000.00 128,000.00 Per Year
We are a leading provider of marketing solutions tailored for the healthcare industry. Our mission is to empower medical practices to expand their online presence and attract more patients through innovative digital marketing strategies. Join our vibrant team and play a pivotal role in driving success for healthcare professionals nationwide.
Position Overview:
Are you passionate about enhancing customer engagement and loyalty? As a Customer Communications Manager at [Company Name], you'll be at the forefront of fostering strong relationships with our valued clients. Reporting to the Director of Growth Marketing, you'll spearhead the development and execution of marketing strategies aimed at delighting our customers, boosting satisfaction levels, and fueling business growth. Your expertise in customer marketing and advocacy will be pivotal in crafting compelling content, sharing customer success stories, and identifying opportunities for mutual growth.
Key Responsibilities:
Customer Marketing Strategy: Develop and execute a comprehensive customer marketing strategy to ensure consistent and relevant messaging across multiple channels.
Segmentation and Targeting: Utilize customer insights to segment our client base and tailor communication strategies accordingly.
Content Development: Lead the creation of engaging content, including emails, newsletters, social media posts, and customer testimonials, to effectively inform and captivate our audience.
Cross-channel Communication: Implement integrated communication approaches across email, social media, content marketing, and other relevant channels to efficiently engage with our customers.
Customer Engagement: Bring our customers' success stories to life by capturing and showcasing their achievements through various mediums, such as case studies and testimonial videos.
Customer Success Collaboration: Collaborate closely with our Customer Success team to develop strategies that amplify customer advocacy and loyalty, leveraging feedback and success stories to inform marketing initiatives.
Product Team Collaboration: Establish a strong partnership with the Product team to gain insights into customer needs and drive continuous improvement of our platform and tools.
What You'll Bring:
Experience: 2+ years in Customer Marketing and/or Advocacy, preferably within SaaS and B2B contexts. Proficiency in Salesforce is highly desired.
Content Development: Proven ability to craft compelling customer success stories and marketing campaigns that foster engagement and advocacy.
Product Education and Support: Skilled in effectively communicating product features and benefits to customers, facilitating easy understanding. Experience in optimizing customer help desk pages for efficient self-service support is a plus.
Strategic Thinking: Ability to think strategically, contributing to overarching marketing and sales goals, strengthening brand presence, and enhancing customer experience.
Customer Focus: Passion for understanding and serving customers, with expertise in segmentation, targeting, and journey mapping.
Collaboration: Excellent collaboration and communication skills to collaborate effectively with cross-functional teams and drive collective success.
Adaptability: A self-starter who thrives in a fast-paced environment, adept at multitasking and embracing change.
Why Join Us?
Comprehensive Health Coverage: Enjoy medical, dental, and vision insurance coverage.
Exciting Growth Opportunities: Be part of a rapidly expanding company in the healthcare marketing domain.
Talented Team Collaboration: Collaborate with a dedicated and talented team committed to making a positive impact for healthcare professionals.
Supportive Work Environment: Thrive in a dynamic and supportive work culture that fosters growth, innovation, and work-life balance.
Location: This position is remote.
Employment Type: Full-Time
Salary: $ 47,000.00 128,000.00 Per Year
Source : Get It Recruit - Marketing