Customer Communications Manager - Fox Pest Control

What We Are Looking For:

As a Fox Pest Control Customer Communication Manager, your primary responsibility will be to manage all internal and external communications throughout the organization. You will need to identify and create the public voice of the Fox brand, develop effective communication procedures and policies for various situations, and create written and spoken style guides for all applicable departments to use as a resource.

What We Offer:

• Competitive pay of $75,000+ DOE
• DAY 1 Health Insurance, including Medical, Dental, and Vision for full-time employees
• DAY 1 401k with a generous company match and no vesting period
• PTO after just 30 days for Full-time individuals
• Paid Holidays are offered at the date of hire
• Paid Sick leave and Bereavement for FT/PT employees
• Empowering and positive workplace culture
• Strong potential and room for growth with an Individualized Leadership Plan for every team member
• Paid hands-on training opportunities

Essential Functions:

• Develop and establish the public voice of the Fox brand
• Design oral and written style guides and assets for department resources.
• Consult executive leadership to create effective communication procedures and policies for various situations.
• Construct customer-facing written materials such as emails, texts, ads, web content, etc.
• Coach and assist Fox team members in enhancing their communication skills.
• Oversee customer review responses and procedures to ensure a response to all customer reviews on various web-based platforms.
• Build and maintain the customer journey map, strategizing when, who, and how to communicate with customers on every platform..
• Create and execute customer relationship and retention strategies and communication plans Research to provide Fox with cutting-edge communication methods and technology while monitoring the progress of active communication strategies.
• Competencies:
• Innovative thinker and highly creative.
• Excellent verbal and written communication skills.
• Ability to develop materials to educate staff and coach team members to improve their communication abilities.
• Computer literacy in word processing and database management. Must learn new software programs as needed, including Salesforce and Birdeye.
• Commitment to working with shared leadership and in cross-functional teams.
• Multi-task with exceptional time management skills.
• Learn quickly and be self-motivated with high initiative.

Experience/Education:

• Bachelor's degree or higher in a communication-related field such as marketing, public relations, writing, or social science.
• A minimum of 2 years work experience in a marketing role. Pest control industry experience preferred.
• Strong oral, written, and phone communication skills.
• Experience writing marketing communications, public relations assets, online and print materials, publications, and presentations.

Equal Employment Opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Fox Pest Control will be based on merit, qualifications, and abilities. Fox Pest Control does not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, marital status, age, disability, military service, veteran status, genetic information, or any other characteristic protected by law. If you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact careers@fox-pest.com for assistance with accommodation.