Customer Communications Manager - Huntington National Bank
Beachwood, OH
About the Job
Description
Customer Communications Manager
At Huntington, the Customer Communications Manager is responsible for supporting the strategy and delivery of integrated, omni-channel customer communications campaigns, including regulatory, crisis, and change communications. The Customer Communications Manager will support the Customer Communications Senior Manager to deliver helpful and concise information to customers. This person is highly organized, a skilled collaborator, experienced in project management, and excels under pressure.
Responsibilities:
+ Manage the strategy and implementation of communication plans for regulatory, product, and crisis communications.
+ Develop and execute customer campaigns and communications.
+ Manage the strategy and implementation of customer communications campaigns and tactics while meeting regulatory, legal, operational, product, projects, and strategic objectives.
+ Partner with internal stakeholders to ensure communications are accurate, compliant, on brand, and reach business objectives.
+ Manage the review and approval process of customer communication campaign with creative/brand team, legal and compliance.
+ Lead the quality control process including target audience list audits for all comms channels ensuring all variable components are accurate.
+ Manage production vendors to ensure communications campaign tactics meet brand and quality guidelines and are delivered according to agreed-upon timeline.
+ Direct cross-functional teams to ensure the flawless execution of customer communication campaigns.
Basic Qualifications:
+ Bachelor's Degree in Marketing, Communications, or related field.
+ Previous experience working in financial services
+ 5+ years demonstrated experience working in a communications role with an emphasis on strategic planning, writing, executing and managing customer communications.
+ Project management experience required.
Preferred Qualifications:
+ Experience leading integrated campaigns and working with creative agencies (in-house or external).
+ Excellent written communication skills with a solid understanding of digital channels, communication design and the ability to manage multiple projects concurrently.
+ Ability to work collaboratively with stakeholders to ensure messaging is relevant, concise, and engaging.
+ Superb written communication skills and must be detail-oriented, with a financial orientation.
+ Excel working under pressure in time of quickly changing priorities and in times of uncertainty.
#LI-Hybrid
#LI-NG1
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Yes
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Compensation Range:
95,000-105,000
The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).
Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position
Customer Communications Manager
At Huntington, the Customer Communications Manager is responsible for supporting the strategy and delivery of integrated, omni-channel customer communications campaigns, including regulatory, crisis, and change communications. The Customer Communications Manager will support the Customer Communications Senior Manager to deliver helpful and concise information to customers. This person is highly organized, a skilled collaborator, experienced in project management, and excels under pressure.
Responsibilities:
+ Manage the strategy and implementation of communication plans for regulatory, product, and crisis communications.
+ Develop and execute customer campaigns and communications.
+ Manage the strategy and implementation of customer communications campaigns and tactics while meeting regulatory, legal, operational, product, projects, and strategic objectives.
+ Partner with internal stakeholders to ensure communications are accurate, compliant, on brand, and reach business objectives.
+ Manage the review and approval process of customer communication campaign with creative/brand team, legal and compliance.
+ Lead the quality control process including target audience list audits for all comms channels ensuring all variable components are accurate.
+ Manage production vendors to ensure communications campaign tactics meet brand and quality guidelines and are delivered according to agreed-upon timeline.
+ Direct cross-functional teams to ensure the flawless execution of customer communication campaigns.
Basic Qualifications:
+ Bachelor's Degree in Marketing, Communications, or related field.
+ Previous experience working in financial services
+ 5+ years demonstrated experience working in a communications role with an emphasis on strategic planning, writing, executing and managing customer communications.
+ Project management experience required.
Preferred Qualifications:
+ Experience leading integrated campaigns and working with creative agencies (in-house or external).
+ Excellent written communication skills with a solid understanding of digital channels, communication design and the ability to manage multiple projects concurrently.
+ Ability to work collaboratively with stakeholders to ensure messaging is relevant, concise, and engaging.
+ Superb written communication skills and must be detail-oriented, with a financial orientation.
+ Excel working under pressure in time of quickly changing priorities and in times of uncertainty.
#LI-Hybrid
#LI-NG1
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Yes
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Compensation Range:
95,000-105,000
The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).
Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position
Source : Huntington National Bank