Customer Communications Associate - IMG Inc.

Infinity Management Group is a firm that specializes in consulting and sales for some of the most exciting and well-known companies in the nation. Creating personal relationships is the foundation of our firm. We uphold long-standing relations with our clientele not because we are the biggest, but because we strive to be the best. Plain and simple - Using our direct marketing methods, we have continuously achieved dramatic results for clients, both large and small, from many different industries.

The ideal Customer Communications Associate candidates will possess a "second-to-none" work ethic and an unbelievably positive business attitude. We've created a working atmosphere that has not only proven effective, but energetic and fun, so YOU must be too! A big part of Infinity Management Group's success is based on a foundation of every day being different while having unlimited opportunities - every team member contributes to the expansion of the company.

Responsibilities of a Customer Communications Associate: 

1. Responding to Customer Inquiries: You'll be responsible for promptly and accurately responding to customer inquiries in person

2. Providing Product or Service Information: You'll need to have a deep understanding of the company's products or services to provide accurate and helpful information to customers who have questions or need assistance.

3. Resolving Customer Issues: Addressing customer complaints, problems, or issues in a professional and efficient manner is a key part of the role.

4. Processing Orders and Requests: Assisting customers with placing orders, tracking shipments, processing returns, and handling other transactional tasks.

5. Managing Communication Channels: Monitoring and managing communication channels to ensure timely responses and efficient handling of customer inquiries.

6. Documenting Interactions: Keeping detailed records of customer interactions, inquiries, complaints, and resolutions in the company's CRM (Customer Relationship Management) system.

Customer Communications Associate will focus on the following areas:

• Promotional Sales and Marketing
• Customer Service
• Public Relations
• Account Coordination
• Campaign Management
• Client Relations

Customer Communications Associate Candidates must represent the following:

• Excellent communication skills
• Leadership experience
• Ability to work in a high energy environment
• Ambition, strong work ethic, and open to new ideas
• Be a self-starter with problem-solving skills
• Be a career-oriented individual searching unlimited opportunities

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