Customer Care Specialist / Operations Asst. - Lisa Faina-- Allstate Insurance

We're Only Working With THE BEST! Is that you?

Come join the Lisa Faina Allstate Agency where we are dedicated to providing our team with all the right tools, support, and training to help our employees reach maximum potential!

Our well known, award winning Allstate Agency has been recognized many times for our high performance sales team and world-class customer service. If you are looking for the right resources and fast paced team to help increase your success, then this might be the opportunity for you!

We currently have an amazing opportunity in our service department! We are looking to hire, bilingual, P&C Licensed, experienced customer service SUPER STARS"! We are seeking individuals who have experience in the P&C Insurance industry and are ready to help our clients with auto, home, life, renters insurance & more.

As an in office (not remote) Bilingual Licensed Customer Service Representative, you will be the first point of contact for the agency. You will be answering the phones, helping with tasks such as applying payments, answering billing questions, making policy changes, assisting with the claims process, and helping our sales team to ensure we provide world class service to our clients.

About the Agency

The Lisa Faina Allstate Agency helps our customers with home, auto, life, renters insurance & more. This service-oriented insurance agency is owned & operated locally and has been a pillar in the community for nearly 35 years! This award-winning, rapidly growing agency is dedicated to investing in and developing a fun, coachable environment where you can learn, grow, and take your career to new heights.

This is an IN OFFICE position - please only apply if you are willing and able to work in our Cooper City, FL LOCATION

Salary Range: $40000.00 - $50000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Fun & Friendly work environment

Responsibilities

• Answer phones and greet walk in clients with a polite and professional manner
• Assist current customers with service-related tasks, including but not limited to processing payments, making changes to existing polices, troubleshooting billing questions, assisting with the claims process
• Assist the sales team to ensure a seamless and positive customer experience.
• Have an upbeat, positive and enthusiastic attitude
• Ask each customer for referrals and recommendations
• Treat each customer contact as a cross and up-sell opportunity including financial products. (Commissions available for any sales completed by the CSR!)
• Maintain client relationships with follow up phone calls.
• Schedule appointments for sales staff to meet prospective customers
• Manage and maintain a positive office environment and perform any other office related tasks

• Currently have a valid Property & Casualty Insurance License *Required*
• Have a minimum 1 year P&C Industry Experience *Required*
• Have a minimum 1 year Customer Service Experience *Required*
• Have a proven track record of dependability & reliability showing up to work as scheduled, on time.
• Desire to want to help educate others on insurance how and why its important to have the proper coverage
• Have an upbeat, positive and enthusiastic attitude.
• Great self-starter with a sense of urgency.
• Create relationships from a cold start and be able to handle customer rejection.
• Have the ability to answer prospective client's questions efficiently and effectively.
• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Bilingual (Spanish/English) fluency *REQUIRED*