Customer Care Specialist - Bert Black

About Us

At Bert Black, we're not just a team - we're a family of coffee enthusiasts on a mission to bring joy in every sip. Join us in crafting exceptional coffee experiences and spreading smiles, one cup at a time. Let's brew up something amazing together!

Who You Are

You are a passionate and customer-focused individual who thrives in a fast-paced environment. You have excellent communication skills, both written and verbal, and enjoy providing top-notch service to customers. You are a problem-solver and can handle difficult situations with professionalism and empathy.

The Customer Care Specialist role at our company requires 40 to 40 hours of work per week. As a Customer Care Specialist, you will be responsible for delivering exceptional service and support to assist in the achievement of our company's strategic objectives and goals. You will create a positive customer experience by responding to inquiries in a friendly and timely manner, initiating outbound calls for appointment reminders, and effectively communicating with customers, vendors, and department personnel. Additionally, you will perform administrative duties and ensure customer satisfaction is maintained through conflict resolution. Customer service experience is preferred but not required, and strong communication and computer skills are necessary.

Skills

• Excellent communication skills
• Strong problem-solving abilities
• Empathy and patience
• Attention to detail
• Ability to multi-task
• Proficiency in computer systems and software

If you are passionate about providing exceptional customer service and want to be part of a team that values your skills and contributions, we invite you to apply for the Customer Care Specialist position at Bert Black. Join us in creating memorable coffee experiences for our customers!