Customer Care Specialist - Rose International

Date Posted: 11/21/2024

Hiring Organization: Rose International

Position Number: 474757

Job Title: Customer Care Specialist

Job Location: Huntington Beach, CA, USA, 92647

Work Model: Onsite

Shift: Mon - Fri 8 - 5

Employment Type: Temporary

Estimated Duration (In months): 12

Min Hourly Rate ($): 20.00

Max Hourly Rate ($): 25.00

Must Have Skills/Attributes: Customer Service, Customer Support, Invoicing, Payment Processing

***Only qualified Receptionist/Customer Care Associate candidates who are local to Huntington Beach, CA can be considered for this position due to an onsite presence required***

Required Experience and Skills:

· Customer Service / Customer Care experience

· In-bound call experience

· Previous experience handling billing and payment inquiries

We are seeking a highly motivated and customer service-oriented individual to join our team. The ideal candidate will excel at engaging with customers, resolving inquiries, and promoting our self-service tools. This role focuses on providing outstanding customer support while encouraging the use of our digital self-service platforms to streamline processes such as payments, invoicing, and account management.

Position Responsibilities may include, but not limited to:

· Handle inbound customer calls professionally and courteously, addressing inquiries and concerns about account balances, billing, and payment options.

· Take payments over the phone securely and assist customers in understanding their payment options.

· Educate customers on the benefits of using self-service tools to manage their accounts independently.

· Provide clear and concise responses to customer concerns about open balances and billing discrepancies.

· Collaborate with internal departments to resolve any issues related to customer accounts and ensure timely resolution.

· Track and log customer interactions, payment processing, and resolutions in the company's CRM system.

**Only those lawfully authorized to work in the designated country associated with the position will be considered. **

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. **

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.