Customer Care Specialist - AlphaBEST Education, Inc.

FULL-TIME - CUSTOMER CARE SPECIALIST - ALPHABEST EDUCATION - Prince William County, VA

AlphaBEST Education, founded in 2005, is a premier before and after school provider. We focus on homework, then growth work. Our extended day program, with innovative and interactive programs, is the spark that ignites a child's potential. We hire those who are curious and want to instill that same curiosity in the next generation. AlphaBEST values creativity, flexibility, and building connections between children and the world around them. AlphaBEST is fun with a paycheck! This position will be providing quality customer care service for our Prince William Area sites.

The students and families we serve are essential to our continued success. We are looking for an individual who will interact daily with our customers to answer questions regarding programs, registrations, childcare system support, accounts, and billing. The Customer Care Specialist will work to address and resolve concerns, representing the AlphaBEST brand with professionalism, and showcasing our core values with every customer interaction.

If you are looking for a rewarding career where the impact is great and the opportunities to shine are many, then AlphaBEST may be the perfect place for you! AlphaBEST is currently hiring a Customer Care Specialist for our Massachusetts before and after school sites. This position would be working remotely. Typical hours are Monday- Friday, 8 am to 5 pm. Occasional flexible scheduling may be required if supporting programs in different time zones. This is a full-time position. The salary range is $17.00 - $18.00 per hour with benefits that include medical, dental, vision, 401(k), life insurance, and more!

Position Details:

- Customer response time within 24 hours is expected

- Maintain family accounts and make billing adjustments, as approved

- Provide technical assistance for child management system

- Use troubleshooting processes to determine the cause of concern

- Develop/recommend a course of action to resolve customer concerns, acting within the scope of authority

- Document actions in the system for accurate reporting

- Provide administrative support for processing subsidy payments and related childcare reimbursements

- Positive interactions with internal and external customers to resolve issues

Job Requirements:

- Must have a high school diploma or GED and be passionate about providing excellent customer service.

- Excellent verbal and written communication skills

- Two years experience in providing customer service with a proven track record of customer satisfaction

- CPR and First Aid Certified (preferred)

- 6 months experience working in a licensed childcare facility (preferred)

- Bi-lingual in Spanish

As an AlphaBEST Team Member, we care not only about WHAT you do in your job, we also care about HOW you do it! Our Core Values provide expectations for every team member to be their best every day.

Put Children First

Value Connection

Driven by Innovation

BEST at What We Do

Lead with YES Mindset

Make it Right

We Have Fun!

Do you have what it takes to implement AlphaBEST's Core Values each and every day? If so, app