Customer Care Specialist (Escalations) - Mixam

Job Title: Customer Support Specialist

Responsibilities:

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with inquiries about products, orders, and services.
• Resolve issues efficiently while maintaining a positive customer experience.
• Collaborate with team members to improve processes and customer satisfaction.
• Document customer interactions and feedback for continuous improvement.

Qualifications:

• High school diploma or equivalent; degree preferred.
• 1-2 years of customer service experience.
• Strong communication and problem-solving skills.
• Proficient in Microsoft Office and CRM software.
• Ability to work in a hybrid environment.