CUSTOMER CARE SPECIALIST (DTLA) - Ghpmgmt

Job Title: Customer Care Specialist

Responsibilities:

• Serve as the first point of contact for residents, addressing inquiries and concerns promptly.
• Provide exceptional customer service to enhance resident satisfaction and living experience.
• Assist in resolving issues and coordinating with maintenance and management teams.
• Maintain accurate records of resident interactions and feedback.
• Organize community events and activities to foster resident engagement.

Qualifications:

• High school diploma or equivalent; degree in hospitality or related field preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Previous customer service experience is a plus.