Customer Care Specialist - CUSTO006792-4612 - Shamrock Foods Company

This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/6032218
Performs various Customer Care Specialist activities as well as assists
with special projects. As a Customer Care Support Specialist, you may be
assigned to one or more of the specific jobs below and/or assist in all
Specialist assignments as necessary. You will be a member of a team that
provides Best in Class customer service in the Food Service industry.
You will actively engage with our customers to ensure their needs are
met and that their experience exceeds expectations. You will be a
problem resolution expert that will partner with other cross-functional
departments within the company to fulfill customer orders. Most
importantly, you will see your efforts have an immediate, tangible
impact every day in a well-funded and rapidly growing company.
Essential Duties:
- Order entry from internal/external customers direct or by phone and
email; from non-customer sources such as fax, email and voice mail
- Customer Call Sheets and/or assignments to fulfill customer service
level agreements
- Rotation of duties can vary daily/weekly, to include email
communications, Inbox Management, internal and/or external customer
transactions and requests
- Review reports to prevent and/or proactively make order edits and
prevent lost sales
- Make product recall inquiries and timely documentation to/from
customers
- Research and resolve customer delivery issues via phone and email
- Other duties may be assigned
Qualifications:
- High school diploma or General education degree (GED)
- One-year Customer Service, administrative support or restaurant
experience preferred
- Must have excellent written and verbal communication skills
- Proficient in Microsoft Office suite; Word, Excel, and Outlook
- Salesforce or Customer Relationship Management (CRM) software
experience preferred
- Must be flexible and willing to work the demands of the department
which are subject to weekends, and holidays
Corporate Summary
At Shamrock Foods Company, people come first - our associates, our
customers, and the families we serve across the nation. A
privately-held, family-owned and -operated Forbes 500 company, Shamrock
is an innovator in the food industry and has been since being founded in
Arizona in 1922.
Our Mission
At Shamrock Foods Company, we live by our founding family's motto to
"treat associates like family and customers like friends."
Why work for us?
Benefits are a major part of your overall compensation, and we believe
offering them at an affordable cost is not only the right thing to do,
but it helps keep you and your family healthy. That's why Shamrock
Foods pays for the majority of your health insurance, allowing you to
take home more of your paycheck. And it doesn't stop there - our
associates also enjoy additional benefits such as 401(k) Savings Plan,
Profit Sharing, Paid Time Off, as well as our incredible growth
opportunities, continued education and wellness programs.
Equal Opportunity Employer
At Shamrock Foods Co all qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, national
origin, disability, veteran status, sexual orientation, gender identity
or any other basis protected by applicable law.