Customer Care Representative - Spanish Speaking - Service Access & Management, Inc

Job Description

Join our County Programs Team!

Our County Programs Team is committed to leaving everyone served better off by providing a variety of county-funded support and services. Services provided are unique to each location to meet individualized needs of the community at large.

If you are passionate about your career, enjoy helping people and want the opportunity to make a difference in the lives of individuals within your community, apply now! 

Summary of Responsibilities:

Under the general direction of the Program Manager, this person is expected to exercise initiative and judgment in discharging his/her responsibilities and provide exceptional customer service in support of internal and external customers. He/she is proficient in the use of a personal computer, and is adept at handling multiple tasks at one time and has expertise in providing good customer service. Duties are conducted in accordance with all existing policies, procedures and regulations and in accord with the Mission and Values of the Company.

Essential Functions:

• Manages supplies

• Manages multi-line phone system

• Greets/screens/directs visitors

• Manages incoming/outgoing mail

• Enters/maintains data

• Handles maintenance request notifications
  
  
• Manages documents received
  
  
• Manages electronic filing
  
  
• Provides oral/written Spanish interpretation
  
  
• Processes 3rd party requests

Personal Characteristics:

Independent, Tech-Savvy, Responsive, Kind, Ethical, Motivated, Active Listener, Life-Long Learner, Adaptable, Confidential, Resourceful, Values, & Trustworthy

Education and Experience:

High School Diploma or its equivalent and one (1) year experience with office work or as agreed to by management and the union. Type 40 words per minute error free. Ability to speak fluent Spanish, preferred

Employment Requirements:

Automobile and Valid Insurance, Valid Pennsylvania Driver's License and Acceptable Motor Vehicle Record Check, Act 33 and Act 34 Clearances, FBI Fingerprint Clearance, Social Security Card, Immigration and Naturalization (I-9), Drug Screening Clearance

Working Conditions:

Prolonged periods working on a computer in an open office environment, comfortable communicating through virtual technology, occasional travel (day) may be required for meetings. Must be able to lift up to 15 pounds.