Customer care Representative_SAN-Jan-25-02 at Software Galaxy Systems, LLC

Duration: 6 Months (Contract-to-Hire)

Location:-Hybrid Parkersburg, WV 26101

Responsibilities and Qualifications:
• Receive inbound calls; calls may involve claims status, eligibility and benefit information; proficient computer skills required.
• Will take both Member and Provider calls. Will be trained on the Avaya system.
• This is high energy role and requires individuals who can adapt to changes quickly.
• Will work in a fast-paced environment.
• Must have empathy and the ability to control conversation/call.
• High school/GED required.
• Must have customer service experience.
• Call center experience preferred (this is a high call volume position) (Preferred - Health Insurance Call Center Experience).
• Soft skills are very important to this role and require a level of professionalism and caring.
• Professional behavior, on camera training and adherence to the current Work from Home policy is required.
Education:
• High school/GED required.

***Candidates who successfully complete the training program) will receive a bonus of $250. In order to be eligible, candidates must maintain acceptable attendance and no more than three absences or occurrences including late or early departures. They must be performing overall and meeting all job description criteria.
***Candidates who successfully complete the first 6 months on assignment will receive a retention bonus of $500. In order to be eligible, candidates need to be performing overall and maintain acceptable attendance standards. You may not be on any type of documented coaching.
***Candidates who successfully complete the first 6 months on assignment will be eligible to convert to full-time Gateway employees. This will be dependent upon factors such as business needs and performance.