Customer Care Representative - The Panther Group

Customer Care CSR 

The CSR is responsible for all account maintenance involving walk-in customers. The CSR will open new accounts, make payments, change account information, recertify accounts, test, and replace transponders, and respond to patron requests.
 
Essential Duties and Responsibilities: 

• Providing exceptional customer service
• Process applications
• Perform account maintenance and other account changes.
• Assist in the reduction of Production backlog.
• Contact customers for additional account information. 
• Prepare reports to include daily Walk-In Report 
• Audit work for accuracy 
• Cash out and prepare deposit at end of shift. 
• Assist in opening and closing the office as needed.  

Required Skills: 

• 1-2 years customer service experience 
• Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem-solving skills. 
• Adapt quickly, efficiently, and positively to various projects assigned. 
• Works well in a fast-paced, multi-task-oriented environment. 
• Must be flexible to work various shifts between 7AM – 7PM with rotating weekends. 
• Must be fully vaccinated and be willing to take a drug test.