Customer Care Representative - Kolar Automotive Group

Kolar Automotive Group has had the privilege of serving the community for over 50 years. As a family owned and operated business, earning the trust of our customers, employees and community is what drives us to be better. 

We pride ourselves on doing business differently than everyone else. We strive to maintain our strong footprint in the community and not be your typical automotive dealership by having a great team, a strong business model, a healthy and rewarding company culture, and being intensely focused on quality.

BENEFITS:

• 401(k)
• Health Insurance
• Life Insurance
• Paid Training
• Paid Vacation
• Paid Holidays
• No Sundays
• Discounts on service, parts and vehicles!

RESPONSIBILITIES:

• Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers
• Handle all incoming internet email leads and internet phone leads
• Be available to respond to email inquiries in a professional, well-spoken manner
• Assist customers in appropriate vehicle selection
• Direct customers to product information resources, including those available on the internet
• Check email frequently and respond to inquiries immediately
• Deliver inquiries/messages intended for other sales personnel and departments promptly

REQUIREMENTS:

• Good verbal and written communication skills
• Proficient with Microsoft Word, Excel, and Outlook
• Ability to hit sales quotas and closing percentages
• Must have a clean & valid driver’s license