Customer Care Representative - The Staffing Resource Group, Inc

Customer Care Representative

SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent. Are you passionate about making a difference in people's lives? Join our team as a Customer Care Specialist and be part of a company dedicated to providing exceptional service in the healthcare industry.
Location: Harahan, LA
Industry: Healthcare
Salary: $17-18.50/hr
Schedule: Mon-Fri, 8am-5pm
Employment Type: Length of time TBD - potential permanent position

Your Role:
As a Customer Care Specialist, you'll play a vital role in ensuring patients receive the care and support they need. From assisting with intake processes to providing technical assistance, your empathy and attention to detail will help enhance the overall patient experience.

Why Join Us:
At SRG, we're not just another staffing agency. We're a team of dedicated professionals committed to revolutionizing the way healthcare services are delivered. With our innovative approach and cutting-edge technology, we're able to match talented individuals with rewarding career opportunities that truly make a difference.

What You'll Do:
Empower Patients: Communicate with patients and referral sources to address questions and concerns in a timely and compassionate manner. Your empathy and professionalism will leave a lasting impression on those you serve.
Ensure Accuracy: Maintain meticulous records and documentation to ensure accuracy and compliance with company standards. Your attention to detail will help streamline processes and improve efficiency.
Provide Support: Offer technical assistance and guidance to customers, helping them navigate medical equipment and billing practices with confidence. Your expertise will empower patients to make informed decisions about their healthcare needs.

What We Offer:
Meaningful Work: Make a difference in the lives of patients and their families by providing compassionate care and support.
Professional Development: Access ongoing training and development opportunities to enhance your skills and advance your career.
Collaborative Culture: Join a supportive team environment where collaboration and innovation are encouraged.
Competitive Compensation: Receive a competitive salary, benefits package, and including health insurance.

Job Requirements:

• High school diploma or GED equivalent, required
• Experience in the medical field or administrative record management, preferred
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Willingness to learn and adapt in a fast-paced environment

• Lift and carry office equipment at times
• Requires contact with patients and equipment with potential exposure to contagious pathogens
• Requires sitting, walking, standing, talking, and listening
• Requires close vision to small print on computer and/or tablet and paperwork
• Requires lifting (minimum of 35 pounds) and transporting of patient equipment

EOE/ADA
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