Customer Care Representative - Stryten Energy

Are you passionate about delivering exceptional customer experiences? As a Customer Care Representative at Stryten, you'll be at the forefront of our customer interactions, playing a crucial role in ensuring our clients receive top-tier service.

The customer care representative is a significant customer facing role within Stryten.  Our customer care representatives provide world class customer engagements through daily communication pertaining to orders and fulfillment with customers. Customer care representatives work as strategic partners with other departments within the organization to assist in orders and fulfillment.

• Research, reconcile and resolve customer issues in a timely manner.
• Process sales orders from customer purchase orders or through finalizing salesforce opportunities.
• Work daily in various systems including JDE, SFDC, inContact, CPQ proficiently.
• Develop and maintain accurate documentation of departmental processes.
• Perform customer support function in the following areas of expertise. 
  • Strong communication skills
  • Multi-Tasking
  • Time Management
  • Prioritizing Task to satisfy departmental goals.

• High School Diploma or GED equivalent required.

• Ability to self -manage.
• Proficiency in all of the basic customer support skills.
• Excellent oral and written communication skills.
• Excellent Interpersonal skills to work well with co-workers and other departments.
• Ability to deal with difficult situations and maintain a positive attitude.
• Must be detail oriented.
• Excellent computer skills including working knowledge of MS Office, SFDC, 8X8 & JDE.
• Bilingual a plus

• Work will be performed in an office environment, sitting for extended periods of time.
• The hours are 8 am to 5 pm (5 days each week) in the office.

Stryten Energy is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.