Customer Care Representative at Stryten Energy

Are you passionate about delivering exceptional customer experiences? As a Customer Care Representative at Stryten, you'll be at the forefront of our customer interactions, playing a crucial role in ensuring our clients receive top-tier service.

The customer care representative is a significant customer facing role within Stryten.  Our customer care representatives provide world class customer engagements through daily communication pertaining to orders and fulfillment with customers. Customer care representatives work as strategic partners with other departments within the organization to assist in orders and fulfillment.

Responsibilities

To perform this job successfully an individual must be able to perform each duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Research, reconcile and resolve customer issues in a timely manner.
• Process sales orders from customer purchase orders or through finalizing salesforce opportunities.
• Work daily in various systems including JDE, SFDC, inContact, CPQ proficiently.
• Develop and maintain accurate documentation of departmental processes.
• Perform customer support function in the following areas of expertise. 
  • Strong communication skills
  • Multi-Tasking
  • Time Management
  • Prioritizing Task to satisfy departmental goals.

Education, Experience, Certifications:

• High School Diploma or GED equivalent required.

Competencies, Skills, Knowledge:

• Ability to self -manage.
• Proficiency in all of the basic customer support skills.
• Excellent oral and written communication skills.
• Excellent Interpersonal skills to work well with co-workers and other departments.
• Ability to deal with difficult situations and maintain a positive attitude.
• Must be detail oriented.
• Excellent computer skills including working knowledge of MS Office, SFDC, 8X8 & JDE.
• Bilingual a plus

Environment, Physical Demands:

• Work will be performed in an office environment, sitting for extended periods of time.
• The hours are 8 am to 5 pm (5 days each week) in the office.

Stryten Energy is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Stryten Energy helps solve the world’s most pressing energy challenges with a broad range of energy storage solutions across the Essential Power, Motive Power, Transportation, Military and Government sectors. Headquartered in Alpharetta, Georgia, we partner with some of the world’s most recognized companies to meet the growing demand for reliable and sustainable energy storage capacity. Stryten powers everything from submarines to subcompacts, microgrids, warehouses, distribution centers, cars, trains and trucks. Our stored energy technologies include advanced lead, lithium and vanadium redox flow batteries, intelligent chargers and energy performance management software that keep people on the move and supply chains running. An industry leader backed by more than a century of expertise, Stryten has The Energy to Challenge the status quo and deliver top-performing energy solutions for today and tomorrow. Learn more at