Customer Care Representative - PrideStaff

Customer Care Representative

Shifts: 12pm - 8pm - Monday - Friday or Saturday - Wednesday
Training Shifts : 9am - 5pm - Monday - Friday
Pay Rate : $15 - $18/hour
Experience: Previous experience in similar work environment.

Customer Care Representative Job Summary :

• Respond to customer inquiries via phone and email correspondence.
• Resolve customer concerns and complaints in a timely and efficient manner.
• Maintain accurate records of customer interactions and issues.
• Coordinate with other departments to handle critical support issues.
• Provide follow-up calls to customers.

Customer Care Representative Responsibilities:

• Responsible for helping customers with their questions or issues.
• Complete system documentation to ensure that customer records are complete and accurate.
• Provide product information on customer orders.
• Research information using multiple resources .

Customer Care Representative Requirements:

• Must pass assessments provided by PrideStaff.
• Previous experience working in an inbound/outbound call center environment prefered.
• Critical thinking and problem-solving skills.
• Ability to work independently in a fast paced, on-site environment.
• Excellent organizational, written and verbal communication skills.

Compensation / Pay Rate (Up to): $15.00 - $18.00