Customer Care Manager at Jobot
Myrtle Beach, SC 29572
About the Job
This Jobot Job is hosted by: John Herion
Are you a fit? Easy Apply now by clicking the "Quick Apply" button
and sending us your resume.
Salary: $60,000 - $70,000 per year
A bit about us:
We are a well established home builder through out the Myrtle Beach area and we are in need of a talented Customer Care Manager to conduct in-person homeowner assessments.
Why join us?
Job Details
Primary Responsibilities
Conduct in-person homeowner assessments on an as needed basis.
Determine if corrective work order is needed.
Lead root-cause analysis.
Schedule, organize, and execute service work through vendors collaboratively with Customer Care coordinator.
Manage trades to completion of service requests to customers' satisfaction.
Perform minor service-related tasks (e.g., adjustments, repairs), as requested.
Establish and maintain positive customer relationships.
Responsible for quality inspections of the home prior to delivery to the customer.
Determine trade accountability for back charges and P.O.'s.
Authorize payment for work performed up to approval limits.
Follow applicable legal protocol and process necessary workflow.
Responsible for customer satisfaction metrics related to customers serviced
Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.
Are you a fit? Easy Apply now by clicking the "Quick Apply" button
and sending us your resume.
Salary: $60,000 - $70,000 per year
A bit about us:
We are a well established home builder through out the Myrtle Beach area and we are in need of a talented Customer Care Manager to conduct in-person homeowner assessments.
Why join us?
- Competitive Base Salary!
- Strong Benefits Package!
- Bonus Incentives!
- Accelerated Career Growth!
Job Details
Primary Responsibilities
Conduct in-person homeowner assessments on an as needed basis.
Determine if corrective work order is needed.
Lead root-cause analysis.
Schedule, organize, and execute service work through vendors collaboratively with Customer Care coordinator.
Manage trades to completion of service requests to customers' satisfaction.
Perform minor service-related tasks (e.g., adjustments, repairs), as requested.
Establish and maintain positive customer relationships.
Responsible for quality inspections of the home prior to delivery to the customer.
Determine trade accountability for back charges and P.O.'s.
Authorize payment for work performed up to approval limits.
Follow applicable legal protocol and process necessary workflow.
Responsible for customer satisfaction metrics related to customers serviced
Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.
Salary
60,000 - 70,000 /year