Customer Care Coordinator - Landsea Homes

Position Summary:

Landsea Homes is seeking an intelligent and highly organized individual interested in a fast-paced and challenging position as a Customer Care Coordinator. You will play a vital role in supporting the daily administrative activities of the Customer Care Department and ensuring our homeowners receive an outstanding level of service.

Responsibilities:

• Answer all incoming calls and emails in a professional, genuinely caring, and informative manner.
• Prepare lot files (e-files) and project-specific information, such as Sub. Lists, sequence sheets, and color schemes to assist our dedicated Customer Care Representatives.
• Independently handle routine administrative correspondence, ensuring prompt and accurate responses.
• Maintain and update records and perform data entry within internal dwellingLIVE/HB1 System for Pre-Carpet Walks, New Home Orientations, Service Work Orders, HOA, and e-blasts.
• Collaborate cross-functionally with various departments to acquire all necessary information for the creation of each project’s information portal.
• Generate weekly, monthly, and quarterly reports on Service Request Aging and Eliant Surveys to provide valuable insights to our team.
• Escalate any complex claims to the Customer Care Manager and Director for immediate attention and resolution.
• Manage inventory and distribution of supplies and uniforms for the Customer Care Department, ensuring availability when needed.
• Order, organize, and distribute all literature related to the Customer Care Department, ensuring easy access for both internal and external stakeholders.
• Working hours will be Monday – Friday from 9am - 5pm Colorado Time

Qualifications:

• Minimum high school diploma, or GED required.
• 3 years of experience in customer service (building industry preferred).
• Experience with Microsoft 365; and HB1 is a plus.
• Highly organized, detail-oriented, and the ability to manage multiple projects and deliverables in a dynamic environment.
• Strong communication skills and comfortable communicating cross-functionally with internal and external business partners.

Physical Requirements:

This is primarily a sedentary position. May be required to occasionally bend, stoop, reach, lift, move and carry office materials and supplies weighing 25 pounds or less. Finger dexterity is required to operate a computer keyboard. This position requires public contact, as such, appropriate business apparel and professional appearance is expected.

Landsea Homes is an equal opportunity employer. Candidates must be authorized to work in the United States.